Customer Service Representative

19 hours ago


Wilmington, Delaware, United States QVC Full time
Customer Service Specialist Opportunity

Qurate Retail Group is seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients through inbound calls, emails, and chats.

The Opportunity

As a Customer Service Specialist, you will have the opportunity to work from home and enjoy a flexible schedule. You will be responsible for:

  • Answering inbound customer calls and resolving customer inquiries in a timely and professional manner
  • Providing personalized service to each customer, ensuring a positive experience
  • Working with a high-paced call volume and maintaining a high level of productivity
  • Collaborating with a team of customer service representatives to achieve team goals and objectives
Compensation and Benefits

We offer a competitive starting rate of $15.00/hour, with automatic increases in pay every 6 months for 2 years. Additionally, you will be eligible for our Pay for Performance incentive program, which is paid out monthly to eligible team members.

Requirements

To be successful in this role, you will need to have:

  • A self-provided computer or laptop, running a Microsoft Operating System, not older than 3 years
  • A headset compatible with QVC specifications
  • A high-speed internet connection
Training and Development

We offer a comprehensive training program for all new hires, which includes a paid training period and ongoing training and development opportunities. Our training program is designed to ensure that you have the skills and knowledge needed to succeed in this role.

Why Join Qurate Retail Group?

We are committed to providing a barrier-free employment process and equal employment opportunities for all team members and candidates. We value diversity, equity, and inclusion and are committed to creating a workplace that is inclusive and respectful of all individuals.



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