Front Desk Representative

3 days ago

Lynnwood, Washington, United States CSM Corporation Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard by Marriott. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and driving sales and revenue growth.

Key Responsibilities
  • Anticipate and respond to guest needs in a friendly and positive manner
  • Process check-ins and check-outs, verify billing, create reservations, and process special requests
  • Assist guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
  • Work as a team player in meeting guests' needs and actively contribute to the efforts of other departments when necessary
  • Follow company procedures when handling cash and processing financial transactions
  • Responsible for proper use of all equipment and adhere to cost controls to reduce expenses and waste
Requirements
  • High school diploma or GED required
  • 1+ years prior guest service experience required, preferably in a hospitality setting
  • Excellent verbal communication skills needed
  • Attention to detail, customer-focused, and the ability to perform job duties in a fast-paced environment
  • Maintains predictable and reliable attendance
  • Ability to lift, push, and pull up to 25 pounds on an occasional basis
  • Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods
What We Offer

CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or any other area prohibited by applicable laws and regulations.

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