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Front Desk Representative

2 months ago

Lynnwood, Washington, United States Residence Inn Lynnwood Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Lynnwood. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Guest Services: Provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.
  • Room Revenue and Occupancy: Maximize room revenue and occupancy by effectively managing room assignments, rates, and promotions.
  • Cash Handling and Credit Policies: Follow all cash handling and credit policies to ensure accurate and secure transactions.
  • Knowledge and Awareness: Be aware of all rates, packages, and special promotions, as well as in-house groups, closed-out and restricted dates.
  • Communication and Teamwork: Communicate effectively with guests, colleagues, and management to ensure seamless operations and exceptional guest experiences.
  • Technical Skills: Familiarize yourself with the Front Desk computer system and perform tasks efficiently and accurately.
  • Problem-Solving and Adaptability: Anticipate, prevent, identify, and solve problems as necessary to ensure guest satisfaction and hotel operations.
Requirements:
  • Education: High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Experience in a hotel or related field is preferred.
  • Skills: Excellent communication and customer service skills, ability to multitask, prioritize, and work in a fast-paced environment.
  • Availability: Must be able to work weekends and flexible shifts.
What We Offer:
  • Competitive Hourly Rate: $18.00 per hour.
  • Opportunities for Growth and Development: Cross-train in other hotel-related areas and take on new challenges to advance your career.