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Customer Service Representative

2 months ago

Lynnwood, Washington, United States CSM Corporation Full time

**Job Summary**

CSM Corporation is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience from check-in to check-out.

**Key Responsibilities:**

  • Anticipate and respond to guests' needs in a friendly and professional manner.
  • Process check-ins and check-outs, verify billing, create reservations, and process special requests.
  • Assist guests by providing information about hotel amenities, local attractions, and services.
  • Work collaboratively with other departments to meet guests' needs and contribute to a positive hotel experience.
  • Understand and follow the company's guest service recovery program.
  • Adhere to company policies, procedures, and general work rules.

**Requirements:**

  • High school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic computer skills and knowledge of hotel software.

**What We Offer:**

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.