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Customer Service Ambassador

2 months ago

Lynnwood, Washington, United States AdvanTec Marine Full time

AdvanTec Marine is a leading manufacturer of marine closures, serving a global customer base. We are seeking a highly motivated and customer-focused Customer Service Representative to join our Sales department in Lynnwood, Washington.


Why work with us:

  • We offer a competitive compensation package, including a starting wage range of $18-$25 per hour based on experience.
  • We value our employees and provide opportunities for growth and development.
  • Our Customer Service Representatives are responsible for providing exceptional customer service and support.
  • We are committed to delivering high-quality products and services to our customers.


Job Summary:

The Customer Service Representative is responsible for providing the first point of contact for new customers. This role involves answering customer inquiries, entering orders into our ERP software, and using CRM software to track and monitor the front-end process of orders.


Key Responsibilities:

  • Answer 75% of all incoming calls, transfer calls as appropriate, and speak to new customers to enter their information into the CRM software.
  • Respond to simple customer inquiries by telephone or email to provide non-technical problem resolution.
  • Enter simple orders into the ERP software, determine due date, confirm due date to customer, and notify other departments of any action needed.
  • Use CRM software to monitor and track the front-end process of orders to ensure their continued movement through the organization.
  • Generate and distribute weekly reports.
  • Order office supplies, check the mail daily, and maintain the office cleanliness.
  • Work in accordance with documented procedures and complete all applicable records.


Requirements:

  • High school diploma or equivalent.
  • 0-2 years of customer service or call center experience.
  • Quickly learn and navigate new technology systems and applications.
  • Possess a professional and friendly attitude and be able to quickly develop rapport with customers over the phone.
  • Actively listen and communicate with our customers, like an expert.
  • Proficient with Microsoft Office suite (Word, Excel, Outlook).
  • Meet the needs of internal and external customers with efficiency, team spirit, and courtesy.
  • Typing speed of at least 50 wpm.
  • Detail-oriented and able to prioritize effectively.
  • Excellent communication and organizational skills.
  • Positive outgoing attitude; with a professional demeanor.
  • A proven track record of success and a stable employment history.