Client Engagement Representative
2 weeks ago
Position: Customer Experience Specialist
Location: Brockton, MA
Company: Copeland Toyota
Copeland Toyota is actively seeking skilled and dedicated Customer Experience Specialists to enhance our Business Development Team. In this role, you will play a pivotal part in attracting potential customers to our dealership.
Key Offerings:
- Sign-on bonus available for selected candidates.
- Flexible work options: Part-Time and Full-Time positions.
Benefits Include:
- Comprehensive health insurance through Tufts and dental coverage via Blue Cross.
- 401(K) Retirement Plan with employer contributions.
- Group Life Insurance.
- Paid vacation and personal time off (PTO).
Role Responsibilities:
- Manage incoming inquiries from internet leads and phone calls.
- Guide customers to relevant product information, including online resources.
- Ensure timely delivery of messages to appropriate sales personnel and departments.
- Respond to customer emails in a professional and articulate manner.
- Assist customers in selecting the right vehicle, leveraging industry knowledge to ensure satisfaction.
- Understand the mindset of online customers to effectively schedule vehicle demonstrations.
- Perform additional tasks as required.
Qualifications:
- Exceptional verbal and written communication skills.
- Proficient in Microsoft Word, Excel, and Outlook.
- Strong time management and multitasking abilities.
- Goal-oriented with a drive for improvement.
- Ability to meet sales targets and closing rates.
- Valid driver's license and reliable transportation.
- Must pass a drug test and background check.
- Fluency in Haitian, Spanish, or Portuguese Creole is advantageous.
Application Process:
Interested candidates are encouraged to submit their applications for the Customer Experience Specialist position.
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