Client Engagement Representative

2 weeks ago


Brockton, Massachusetts, United States Copeland Toyota Full time

Position: Customer Experience Specialist

Location: Brockton, MA

Company: Copeland Toyota

Copeland Toyota is actively seeking skilled and dedicated Customer Experience Specialists to enhance our Business Development Team. In this role, you will play a pivotal part in attracting potential customers to our dealership.

Key Offerings:

  • Sign-on bonus available for selected candidates.
  • Flexible work options: Part-Time and Full-Time positions.

Benefits Include:

  • Comprehensive health insurance through Tufts and dental coverage via Blue Cross.
  • 401(K) Retirement Plan with employer contributions.
  • Group Life Insurance.
  • Paid vacation and personal time off (PTO).

Role Responsibilities:

  • Manage incoming inquiries from internet leads and phone calls.
  • Guide customers to relevant product information, including online resources.
  • Ensure timely delivery of messages to appropriate sales personnel and departments.
  • Respond to customer emails in a professional and articulate manner.
  • Assist customers in selecting the right vehicle, leveraging industry knowledge to ensure satisfaction.
  • Understand the mindset of online customers to effectively schedule vehicle demonstrations.
  • Perform additional tasks as required.

Qualifications:

  • Exceptional verbal and written communication skills.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Strong time management and multitasking abilities.
  • Goal-oriented with a drive for improvement.
  • Ability to meet sales targets and closing rates.
  • Valid driver's license and reliable transportation.
  • Must pass a drug test and background check.
  • Fluency in Haitian, Spanish, or Portuguese Creole is advantageous.

Application Process:

Interested candidates are encouraged to submit their applications for the Customer Experience Specialist position.



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