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Client Engagement Coordinator

2 months ago

Brockton, Massachusetts, United States Copeland Toyota Full time

Position: Customer Experience Specialist

Location: Brockton, MA

Company: Copeland Toyota

Copeland Toyota is actively seeking skilled and dedicated Customer Experience Specialists to enhance our Business Development Team. In this role, you will play a crucial part in attracting potential customers to our dealership.

Key Offerings:

  • Sign-on bonus available for selected candidates.
  • Flexible opportunities: Part-Time and Full-Time positions.

Benefits Include:

  • Comprehensive health insurance plans, including Tufts Health Insurance and Blue Cross Dental Insurance.
  • 401(K) Retirement Plan with employer matching contributions.
  • Group Life Insurance coverage.
  • Paid vacation and personal time off (PTO).

Role Responsibilities:

  • Manage incoming inquiries from internet leads and phone calls.
  • Guide customers to relevant product information resources, including online platforms.
  • Ensure timely delivery of messages to sales personnel and other departments.
  • Respond to customer emails in a professional and articulate manner.
  • Assist customers in selecting the right vehicle, utilizing industry knowledge to enhance customer satisfaction.
  • Understand the psychology of online customers to effectively set appointments for vehicle demonstrations.
  • Perform additional duties as assigned.

Qualifications:

  • Exceptional verbal and written communication skills.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Strong time management and prioritization abilities, with a knack for multitasking.
  • Goal-oriented mindset with a desire for continuous improvement.
  • Proven ability to meet sales targets and closing rates.
  • Valid driver's license and reliable transportation.
  • Successful completion of a drug test and background check is required.
  • Fluency in Haitian, Spanish, or Portuguese Creole is a plus.

Application Process:

Interested candidates are encouraged to submit their resumes for consideration.