Regional Director of Operations

4 days ago


Harrisburg, Pennsylvania, United States Compass Group Careers Full time
Job Summary

As a Regional Director of Operations, you will lead a team of District Managers and other leaders in your region, providing planning, direction, and guidance to accounts in your territory. You will establish and maintain strong client relationships, driving operational and financial goals in a dynamic environment.

Key Responsibilities:
  • Leadership and Team Management: Lead, manage, and inspire a diverse team of District Managers, Resident District Managers, and/or Director of Dining Services, and their teams, to provide top-notch service.
  • Client Relationship Building: Drive self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.).
  • Regional Leadership: Serve on regional leadership team; regularly communicate with peers to share best practices, mitigate risks, champion diversity, and build community.
  • Account Management: Own all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications.
  • Cultural Leadership: Support RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment.
  • Brand Ambassador: Serve as representative/brand ambassador of the Chartwells team to senior clients in territory, and acts as escalation point.
  • Sales and Retention: Work with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.).
  • Collaboration and Compliance: Collaborate with key partners to support regional initiatives; ensures compliance with QA, policy, and USDA program requirements, along with completing all reporting on time.
  • Development and Succession Planning: Champions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation.
  • Financial Management: Own the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes.
  • Policies and Procedures: Ensures consistent and fair administration of all policies and procedures.
  • Market Trends and Strategic Planning: Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings.
Requirements:
  • Education: Bachelor's or master's degree from an accredited college or university, or eight (8) years progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution or other Support Services areas in lieu of degree.
  • Experience: Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc. Has a proven track record of growing a business and leading teams, along with strong financial acumen.
  • Skills: Ability to think quickly, analytically, strategically, and accurately; expert client relationship, influencing, listening, and communications (written and verbal) skills; champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient.
  • Software Proficiency: Proficient in the use of Microsoft Suite.


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