Regional Director of Operations

2 months ago

Harrisburg, Pennsylvania, United States Compass Group Careers Full time
Job Summary

As a Regional Director of Operations, you will lead a team of District Managers and other leaders in your region, providing planning, direction, and guidance to accounts in your territory. You will establish and maintain strong client relationships, driving operational and financial goals in a dynamic healthcare food service environment.

Key Responsibilities:
  • Lead, manage, and inspire a diverse team of District Managers, Resident District Managers, and/or Director of Dining Services, and their teams, to provide top-notch service within the food service department.
  • Drive self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.).
  • Serve on regional leadership team; regularly communicate with peers to share best practices, mitigate risks, champion diversity, and build community.
  • Own all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; make decisions grounded in balance of risk/reward and short/long term implications.
  • Support RVP in setting cultural tone in region; meet regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment.
  • Serve as representative/brand ambassador of the Morrison team to senior clients in territory, and act as escalation point.
  • Work with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.).
  • Collaborate with key partners to support regional initiatives.
  • Ensure compliance with QA, policy, and USDA program requirements, along with completing all reporting on time.
  • Champion development in partnership with RVP within the region; conduct performance evaluations, along with succession planning, with focus on building multi-unit management skills; have full understanding of all roles in operation.
  • Own the financial results/P&L for assigned territory, and work with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes.
  • Ensure consistent and fair administration of all policies and procedures.
  • Recognize and anticipate marketplace trends; participate in regional strategic planning meetings.
Requirements:
  • Bachelor's or master's degree from an accredited college or university, or eight (8) years progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution or other Support Services areas in lieu of degree.
Preferred Qualifications:
  • Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
  • Has a proven track record of growing a business and leading teams, along with strong financial acumen.
  • Has ability to think quickly, analytically, strategically, and accurately.
  • Shows expert client relationship, influencing, listening, and communications (written and verbal) skills.
  • Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient.
  • Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills.
  • Proficient in the use of Microsoft Suite.
What We Offer:
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

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