Case Manager Supervisor
4 days ago
Job Summary:
The Case Manager Supervisor will provide clinical supervision and daily operational oversight for support care staff in the In-Home Unit. This leadership role involves responsibility for a team of caseworkers and case aides, providing ongoing support, consultation, coaching, and coordination of services.
Key Responsibilities:
- Supervise and motivate staff through scheduled conferences and training referrals.
- Track and review client information, assign caseloads, and coordinate staff counseling in emergencies.
- Produce and distribute reports on cases for effective service evaluation.
- Assist staff in analyzing case problems and improving diagnostic and helping skills.
- Review case records and recommend actions to ensure service quality.
- Implement and maintain policies, oversee court document preparation, and provide case management.
- Ensure compliance with regulations, operate within the budget, and evaluate staff performance.
- Conduct, recommend, or direct staff to appropriate training programs.
- Assume Case Manager responsibilities in their absence.
- Maintain a positive public image and act as a liaison to community services.
- Complete 40 hours of annual training.
- Manage Case Manager caseloads, performance, and corrective action.
- Provide documented supervision bi-weekly for each Case Manager, communicate updates on child welfare regulations.
Requirements:
- Minimum Bachelor's degree in Social Work and two years of experience in the Human Services field; or Bachelor's degree in the Social Sciences with two years of experience in the Human Services field; or Bachelor's degree in another field with 12 credits in Social Sciences AND two years of experience in Human Services.
- Bilingual English/Spanish Required, preferred Portuguese, Mam, and/or K'iche.
- Fluent in both Spanish and English with exceptional proficiency in written, oral, and reading skills.
- Pass Pennsylvania Child Abuse clearance, Criminal History Check, and FBI Fingerprint background check.
- Valid Pennsylvania Driver's License and clear Driver Record.
- Pass Medical exam including TB exam and be free from communicable diseases.
Preferred Skills, Knowledge & Experience:
- Supervisory experience, including training and performance evaluation.
- DHS Child Welfare Certification.
- Knowledge of child welfare and/or child protective services law/Juvenile Act.
- Experience and knowledge in child development.
- Background and knowledge in social work and psychology.
- Strong knowledge of office policy and procedures.
Benefits:
- Health Insurance through Independence Administrators or $100/moth reimbursement with proof of current insurance.
- Vision and Dental Plans through SunLife.
- Basic Life Insurance (100% Employer Funded).
- 403B Retirement Plan with Company Contribution.
- Flexible Spending Accounts for Health, Childcare, and Public Transportation expenses.
- Employee Assistance Program including free counseling, trainings, webinars, and other resources.
- Could be eligible for the Public Service Loan Forgiveness Program as APM is a non-profit.
- Voluntary Plans include Accident, Critical Illness, and Hospital Indemnity.
- Short-term and Long-term Disabilities.
- Employee Referral Program.
- 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies.
- 12 Days of Paid Holidays.
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