Case Manager Supervisor

4 days ago

Philadelphia, Pennsylvania, United States Asociacion Puertorriquenos En Marcha Inc Full time
Job Title: Case Manager Supervisor

Job Summary:

The Case Manager Supervisor will provide clinical supervision and daily operational oversight for support care staff in the In-Home Unit. This leadership role involves responsibility for a team of caseworkers and case aides, providing ongoing support, consultation, coaching, and coordination of services.

Key Responsibilities:

  • Supervise and motivate staff through scheduled conferences and training referrals.
  • Track and review client information, assign caseloads, and coordinate staff counseling in emergencies.
  • Produce and distribute reports on cases for effective service evaluation.
  • Assist staff in analyzing case problems and improving diagnostic and helping skills.
  • Review case records and recommend actions to ensure service quality.
  • Implement and maintain policies, oversee court document preparation, and provide case management.
  • Ensure compliance with regulations, operate within the budget, and evaluate staff performance.
  • Conduct, recommend, or direct staff to appropriate training programs.
  • Assume Case Manager responsibilities in their absence.
  • Maintain a positive public image and act as a liaison to community services.
  • Complete 40 hours of annual training.
  • Manage Case Manager caseloads, performance, and corrective action.
  • Provide documented supervision bi-weekly for each Case Manager, communicate updates on child welfare regulations.

Requirements:

  • Minimum Bachelor's degree in Social Work and two years of experience in the Human Services field; or Bachelor's degree in the Social Sciences with two years of experience in the Human Services field; or Bachelor's degree in another field with 12 credits in Social Sciences AND two years of experience in Human Services.
  • Bilingual English/Spanish Required, preferred Portuguese, Mam, and/or K'iche.
  • Fluent in both Spanish and English with exceptional proficiency in written, oral, and reading skills.
  • Pass Pennsylvania Child Abuse clearance, Criminal History Check, and FBI Fingerprint background check.
  • Valid Pennsylvania Driver's License and clear Driver Record.
  • Pass Medical exam including TB exam and be free from communicable diseases.

Preferred Skills, Knowledge & Experience:

  • Supervisory experience, including training and performance evaluation.
  • DHS Child Welfare Certification.
  • Knowledge of child welfare and/or child protective services law/Juvenile Act.
  • Experience and knowledge in child development.
  • Background and knowledge in social work and psychology.
  • Strong knowledge of office policy and procedures.

Benefits:

  • Health Insurance through Independence Administrators or $100/moth reimbursement with proof of current insurance.
  • Vision and Dental Plans through SunLife.
  • Basic Life Insurance (100% Employer Funded).
  • 403B Retirement Plan with Company Contribution.
  • Flexible Spending Accounts for Health, Childcare, and Public Transportation expenses.
  • Employee Assistance Program including free counseling, trainings, webinars, and other resources.
  • Could be eligible for the Public Service Loan Forgiveness Program as APM is a non-profit.
  • Voluntary Plans include Accident, Critical Illness, and Hospital Indemnity.
  • Short-term and Long-term Disabilities.
  • Employee Referral Program.
  • 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies.
  • 12 Days of Paid Holidays.

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