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Customer Service Manager

2 months ago

Long Island City, United States Public Storage Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth day-to-day operations of our self-storage facilities.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our clients, responding to their needs and resolving any issues in a timely and professional manner.
  • Storage Unit Inspections: Conduct daily inspections of storage units to ensure they are clean, secure, and ready for rental.
  • Cash Handling: Manage cash drawers and make bank deposits as needed.
  • Customer Communication: Communicate with customers regarding payment reminders, collections, and other important matters.
  • Team Collaboration: Work closely with our property management team to ensure seamless operations and excellent customer service.
Requirements
  • Experience: 1+ year of experience in customer service, sales, or a related field.
  • Skills: Excellent communication and problem-solving skills, ability to work independently and as part of a team.
  • Physical Demands: Ability to lift up to 35 pounds, walk in/outdoors, and perform cleaning and maintenance tasks.
What We Offer
  • Competitive Pay: Earn a competitive hourly wage.
  • Benefits: Eligible for full-time benefits, including medical, dental, vision, 401(k), and more.
  • Opportunities for Growth: Career advancement opportunities within our company.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.