Bilingual Customer Service Representative

4 weeks ago


Long Island City, United States MAXIMUS Full time
Job Title: Bilingual Customer Service Representative

Maximus is seeking a highly skilled Bilingual Customer Service Representative to join our team in Queens, NY. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Provide face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
  • Collaborate with customers to attain program goals and sustain eligibility for services.
  • Conduct workshops and deliver training services to customers.
  • Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
  • Follow up with customers to ensure their needs are met and address any queries or concerns.
  • Collaborate with team members to resolve participant issues.
  • Maintain accurate and timely case notes for all customer interactions.
  • Share updates on outreach and engagement efforts with project staff.
  • Report identified barriers hindering customer engagement with the Provider to project staff.
Requirements:
  • High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
  • Prior work experience in customer service, data entry, and/or data processing.
  • Experience working with MS office applications (Excel, PowerPoint & Word).
  • Bilingual in English and Spanish.
What We Offer:
  • Competitive compensation package.
  • Comprehensive insurance coverage.
  • 401K Retirement Savings plan with company matching.
  • Paid Time Off Package.
  • Holistic Wellness Support.
  • Recognition Platform.
  • Diversity, Equity, and Inclusion Initiatives.
  • Tuition Reimbursement.
  • Employee Perks and Discounts.
  • Maximus Wellness Program and Resources.

Maximus is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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