IT Field Support Supervisor

2 weeks ago


St Louis, Missouri, United States Chartwells K12 Full time
Job Summary

Chartwells K12 is seeking a highly skilled IT Field Support Supervisor to lead the day-to-day functions of our audiovisual office. As a key member of our team, you will be responsible for establishing company policies and procedures, ensuring maximum client service, operational efficiency, and profitability levels.

Key Responsibilities
  • Subject matter expert on event utilization of supported technologies, including Teams, HD video recording, live video and audio streaming, video teleconferencing (VTC), and telepresence.
  • Provide customer service and support, including technical troubleshooting and operational assistance, including event support.
  • Monitor team communications and deliverables.
  • Track equipment, including maintaining asset tracking program and completing weekly equipment checks.
  • Maintain current industry and campus knowledge and contribute to business improvements, ensuring all support services are effective and competitive.
  • Assist with the onboarding of new services, including training staff, creating process documentation, and identifying equipment for purchase.
  • Identify root issues in the delivery of support services and assist with development and implementation of corresponding solutions.
  • Maintain key relationships with stakeholders, including Microsoft product groups, event teams, Microsoft Production Studios, Microsoft Learning, third-party vendors, etc.
Requirements
  • Minimum of 3 years' experience in the AV industry.
  • Working understanding of modern web conferencing and live video technologies.
  • Knowledgeable in audio and presentation systems, including control systems.
  • Ability to troubleshoot audiovisual systems and equipment, including remotely.
  • Background customer service or hospitality experience required.
  • Certification in AV technology or related courses (preferred).


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