Software Implementation Consultant
7 days ago
Park Consulting Group is a leading technology consulting firm that specializes in implementing permitting software solutions for cities, counties, and government agencies. Our team members are dedicated to delivering high-quality solutions that improve internal operations, manage new services, and enhance customer service to constituents.
Job SummaryWe are seeking a skilled Software Implementation Analyst/Consultant to join our team. As a key member of our client-partnering team, you will provide value to our clients by gaining a comprehensive understanding of their needs and requirements. You will employ the latest techniques in business analysis and software implementation methodologies to deliver high-quality solutions.
Responsibilities- Project Administration
- Interact effectively with a diverse group of team members and clients within the Park Consulting Group, industry, and government communities.
- Respond and document client and vendor requests to successful completion.
- Manage and perform new client project onboarding and setup processes.
- Manage deliverables, documents, and file folders organized in a standard and consistent manner.
- Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting status reports, timesheets, and weekly expense reports, and updating systems-related client activity.
- Lead and support meetings with project team, client, and vendors.
- Project Meetings and Workings Sessions
- Attend project meetings, training sessions, and conferences with project team, client, and vendors mainly virtually, with travel to client sites and conferences (10-25% annual travel).
- Create Agendas, Meeting Notes, Minutes, and Action Items and transposing to trackers, tickets, follow-up communications, and other deliverables.
- Coordinate meeting schedules with project team, client, and vendor.
- Communicate status and progress updates to project team, client, and vendor.
- Communicate resolution of requests, issues, enhancements, deliverable status.
- Client Deliverables
- Compile and review configuration documentation and data lists.
- Perform configuration into software systems and document configuration processes with supervisor oversight.
- Perform software walkthroughs of configured processes with project team and clients.
- Documentation of Issues, Enhancements, and Questions with screen records, screenshots, and descriptions.
- Document Business Processes and Software Steps in SOPs and user guides.
- Provide feedback and updates on client and vendor-owned deliverables.
- Resolve and respond to client and vendor issues and requests in a timely manner.
- Bachelor's Degree.
- 2-3 Years Experience in customer-facing work or software implementation roles. Past qualified candidates included other experiences in customer service/support, adult learning, etc.
- Understanding of Project Management methodologies.
- Very strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into the application and operational requirements for product and project delivery.
- Excellent verbal and written communication skills, and the ability to interact professionally with a diverse customer group including executives, managers, and subject matter experts.
- Strong interest in consulting or technology industry.
- Willingness to perform occasional evening and weekend work.
- Must be willing to commute to Irvine, CA and various cities across California and the US, as needed (valid California driver's license is preferred).
- Work Style
- Productive in a (mostly) virtual work environment.
- Critical thinking skills and high aptitude to 'figure it out' when you don't have all the answers and details.
- High aptitude for working with technology software.
- Acting in a proactive manner to anticipate our client and team's needs.
- Ability to take, act on, and incorporate frequent feedback into daily tasks.
- Ability to adapt and utilize new softwares and technologies.
- Communication
- Strong verbal, listening, and written communication skills in client-facing environments.
- Email etiquette with responsiveness, formatting, correct grammar, and professionalism.
- Comfortable with both virtual interactions and in-person interactions.
- Client and Team Interactions
- Fulfill multiple priorities and client/team demands.
- Establish strong relationships with company and external clientele.
- Responsiveness and work with a sense of urgency.
- Treat all requests with high value, even mundane requests/rote tasks.
- Deliverables
- Produce high quality deliverables in Microsoft Office (Outlook, Word, Powerpoint, Excel).
- Tracking and successful on-time completion of assigned deliverables as well as communicating awareness to the team and clients on progress/issues.
- Consistency in producing high quality deliverables with the ability to take learnings from previously created deliverables to independently produce similar deliverables.
- Maintain high degree of confidentiality for our work.
Language: English
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