Reservations Coordinator
4 weeks ago
As a Reservations Agent with AccorHotel, you will be responsible for consistently offering professional, friendly, and engaging service to our guests. This includes booking and entering room reservation requests using the Property Management System, managing reservations, and ensuring a flawless check-in and check-out process.
Key Responsibilities
* Consistently offer professional, friendly, and engaging service to guests
* Book and enter room reservation requests using the Property Management System
* Manage reservations, including acquiring deposits when needed and setting up billing instructions
* Present up-sell opportunities and recommend hotel facilities based on guest interests
* Liaise with Sales and other departments as required
* Answer telephone and email inquiries in a timely manner
Requirements
* Previous customer-related experience required
* Knowledge of Opera an asset
* Previous Property Manager System experience preferred
* Computer literate in Microsoft Office applications required, notably Outlook, Word, and Excel
* Must be able to type 50 words per minute
* Strong attention to detail
* Strong interpersonal and problem-solving abilities
* Highly responsible and reliable
* Ability to work well under pressure in a fast-paced environment
* Ability to work cohesively as part of a team
Physical Aspects of Position
* Frequent sitting throughout shift
* Occasional kneeling, pushing, pulling, lifting, walking, and standing
Visa Requirements
* Must have proof of eligibility to work in the United States
Why Work for AccorHotel?
* We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent
* We welcome you as you are and you can find a job and brand that matches your personality
* We support you to grow and learn every day, making sure that work brings purpose to your life
Qualifications
* Additional information: all your information will be kept confidential according to EEO guidelines
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