Medical Front Office Supervisor
1 day ago
We are seeking a highly skilled and experienced Medical Front Office Supervisor to oversee the duties of our front office and call center staff. The successful candidate will be responsible for ensuring the smooth operation of our medical front office, providing exceptional patient care, and maintaining the highest level of professionalism.
Key Responsibilities- Supervise and manage front office staff, including check-in and check-out processes, appointment scheduling, and referral processes.
- Oversee the call center staff, ensuring they are trained to handle calls efficiently and effectively.
- Approve time-off requests and manage staff schedules.
- Enter physician schedules into electronic medical records and create templates.
- Manage rotation schedules for front office and call center staff.
- Hold regular meetings with staff to discuss performance, provide feedback, and address any concerns.
- Ensure adherence to HIPAA guidelines and maintain confidentiality.
- High school graduate or equivalent.
- Four years or more experience in a medical front office setting.
- Supervisory experience.
- Experience with electronic health records, such as AllScripts and GE Centricity, is a plus.
- Initiative, communication, and problem-solving skills.
- Proactive and anticipatory, with the ability to plan for problems before they arise.
- Service excellence, with a focus on responsiveness, education, and timely information.
- Organized and able to manage time effectively.
- Flexible and able to adapt to changing situations.
- Critical thinking and ability to identify options.
- Work ethics, including motivation, diligence, and persistence.
- Interpersonal skills, with the ability to build strong working relationships.
- Team player, with the ability to work collaboratively and lead others.
- Emotional intelligence, with the ability to remain composed in emotionally charged situations.
- Self-awareness, with the ability to reflect and seek guidance when needed.
- Judgment, with the ability to exercise discretion and due diligence.
- Quality, with a focus on neatness, efficiency, and professionalism.
- Presentation skills, with the ability to communicate effectively in front of others.
- Ability to influence senior management and maintain confidentiality.
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