Supervisor, Front Office

4 weeks ago

Louisville, United States UofL Health Full time

Overview:

We are hiring at UofL Physicians: Supervisor, Front Office

Location:

Lions Eye Center 301 E. Muhammed Ali Louisville, Kentucky 40202

About Us

UofL Physicians is one of the largest, multi-specialty physician practices in the Kentuckiana region. With over 700 providers, 200 practice locations and 78 specialties, UofL Physicians academic and community physicians care for all ages and stages of life, from pediatrics to geriatrics with compassion and expertise. UofL Physicians academic providers are professors and researchers at the UofL School of Medicine, teaching tomorrows physicians, leading research in medical advancements and bringing the most progressive, state-of-the-art health care to every patient.

Manage and supervise the staff at the Front Desk, Scheduling Area and/or Medical Assistants Station. Coordinate referral registration, application process and patient processing. Work with all providers regarding scheduling issues and/or conflicts.

Responsibilities:
  • Manage all front desk and nurses station staff and activities including referral registration, application process, patient processing, medical work up and childcare.
  • Supervise Front Desk Receptionist and Scheduling staff (may oversee Medical Assistants, if applicable).
  • Develop onboarding training plans for new team members.
  • Manage scheduling department for scheduling of interdisciplinary developmental evaluations.
  • Work with department administration and clinical staff to insure that clinical schedules are maximized for cost productivity, while maintaining quality services to patients.
  • Block clinical schedules in Centricity Business records, and family availability.
  • Liaison with agencies external to the department for scheduling functions
  • Communicates with third party billing agent when issues with authorization require changes to schedules.
  • Other duties as assigned.
Qualifications:
  • Requires at least a high school diploma or GED
  • Five (5) years experience in a medical setting, or two-year associates degree and at least three (3) years experience in a medical office setting.
  • Three (3) years supervisory experience, preferred
  • Certified in Basic Life Support, preferred

KNOWLEDGE, SKILLS, & ABILITIES

  • Must possess excellent communication skills, both verbal and written.
  • Must be able to multi-task and be organized and detail oriented.
  • Ability to use electronic medical records for patients and ensure confidentiality of all patient information
  • Must possess effective listening skills, critical thinking skills, decisive judgment and the ability to work with minimal supervision in a fast paced environment.
  • Must be motivated, dependable, and professional team player.

WORKING CONDITIONS

  • Normal medical office environment.

JOB REQUIREMENTS

  • Candidates upon hire will complete an electronic I-9 verification.
  • Only those candidates whose experience best meets our requirements will be contacted.
  • University of Louisville Physicians is an Equal Opportunity Employer.
  • Current UofL Physicians employees must follow the UofL Physicians Internal Transfer Policy.

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