Lead Property Operations Manager

2 weeks ago

Spokane, Washington, United States Catholic Charities Eastern Washington Full time
Position Overview

Compensation:
$28.63-$29.00/hr with a $500 Sign-On Bonus


BENEFITS INCLUDE:
Complimentary Employee Medical, Dental, and Vision Insurance
Paid Sick Leave (8 hours monthly)
Minimum of 2 weeks Paid Vacation
Retirement Plan with Employer Contributions (3% contribution and an additional 3% match)
Complimentary Long-Term Disability and Life Insurance
13 Paid Holidays


Organizational Mission:
To nourish the needy, provide healing to the afflicted, and embrace the outsider.


Role Summary

This role is pivotal in assisting the Regional Operations Manager (ROM) with the comprehensive oversight of all designated properties. The incumbent will offer direction and support to property personnel, enhancing the operational efficiency of each site.


Key Responsibilities

To excel in this position, the individual must effectively execute the following essential duties:


Property Management Responsibilities:
  • Analyze Daily Activity Reports to aid Property Managers in achieving performance targets, including financial metrics, occupancy rates, rent collection, timely unit turnovers, and work order management.
  • Engage with the Regional Operations Manager to establish objectives for properties to ensure full occupancy.
  • Support the ROM in conducting Risk to Tenancy meetings for residents facing potential eviction due to non-compliance or payment issues.
  • Assist in property inspections as directed by the ROM.
  • Provide coverage for properties during the absence of the Property Manager, either directly or by coordinating with others.
  • Foster communication among staff and service teams to promote a unified approach.
  • Guide Property Managers in drafting and reviewing non-compliance notifications.
  • Advise on property aesthetics and cleanliness standards.
  • Monitor property dashboards to ensure timely documentation of work orders.
  • Assist in scheduling unit turnovers and ordering necessary supplies in advance.
  • Attend staff meetings in the absence of the ROM as required.
  • Review property dashboards for alerts and provide assistance as needed.
  • Ensure timely processing of applications.

Resident Engagement:
  • Foster a welcoming and supportive atmosphere for residents, visitors, and staff.
  • Contribute to strategies aimed at maintaining full occupancy.
  • Manage properties by responding to emergencies, collecting rents, and issuing notices while ensuring consistent enforcement of community regulations.
  • Ensure availability for emergency situations requiring supervisory decisions.
  • Address resident complaints promptly, documenting actions taken within 24 hours.
  • Maintain cleanliness in common areas and oversee minor repairs.
  • Ensure timely renovations of vacant units and monitor maintenance requests for prompt resolution.

Staff Management:
  • Establish and maintain regular office hours, ensuring adequate property coverage.
  • Conduct annual performance evaluations and development plans for team members.
  • Supervise and oversee the work of all staff under your direction.
  • Cross-train with the Assistant Property Manager to ensure seamless operations in your absence.
  • Maintain open communication with Housing Stabilization Staff regarding resident matters.
  • Provide training and support to Maintenance Technicians to ensure competent performance.

Program Oversight:
  • Oversee LIHTC/HUD certification documentation to ensure accuracy before submission.
  • Screen and approve applications for corporate submission.
  • Deliver recertification notices to tenants in compliance with program requirements.
  • Conduct annual re-certifications and renewals.
  • Inspect apartments for move-in readiness and turnover status.
  • Utilize maintenance software to track work orders and review maintenance reports.
  • Assist the Compliance Department in resolving discrepancies in certification documentation.
  • Maintain affordable housing waitlists in accordance with program requirements.
  • Ensure adherence to regulatory standards, including Fair Housing guidelines.

Additional Responsibilities:
  • Manage daily bank deposits and maintain the petty cash fund.
  • Review purchase orders, bills, and invoices for payment accuracy.
  • Participate in the preparation of the annual operating budget and collaborate with the ROM to adhere to budgetary constraints.
  • Conduct monthly property inspections with Regional Managers to ensure standards are met.
  • Represent the organization at professional events to enhance company visibility and personal development.
  • Perform other relevant duties as assigned by the ROM.
  • Maintain consistent attendance and punctuality.
  • Utilize appropriate safeguards to protect client information as per HIPAA regulations.
  • Follow mandated reporting procedures for suspected abuse or neglect.
  • Embrace the principles of Catholic Social Teaching and Catholic Doctrine.
  • Collaborate as a team member to achieve productivity goals.

Qualifications

To be successful in this role, candidates must meet the following qualifications:


Education and Experience:
  • A minimum of five years in property management, with at least two years in multi-family property management, including supervisory experience.
  • Demonstrated marketing and leasing expertise.
  • Experience with affordable housing, HUD, and Tax Credit programs is preferred.

Certifications:
  • LIHTC/HUD certification must be obtained within six months of hire (employer-sponsored).
  • A valid Driver's License is required.
  • Successful completion of a background check is mandatory.

Physical and Mental Abilities:
  • Ability to perform physical tasks such as sitting, standing, climbing, and lifting up to 20 pounds.
  • Strong analytical and problem-solving skills.
  • Excellent interpersonal and communication abilities.
  • Proficient in computer applications, including word processing and spreadsheet software.

This position requires a commitment to the mission and core values of Catholic Charities, ensuring that all actions align with the organization's goals and objectives.

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