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Facilities Operations Leader

2 months ago

Spokane, Washington, United States Avenue5 Residential Full time
The compensation for this role ranges from $28 to $30 per hour, plus performance bonuses.

Avenue5 Residential is expanding, and we are seeking a facilities operations leader to become part of our energetic team.

About Avenue5 Residential

We are a dynamic third-party multifamily property management organization with a presence across the United States. Our culture is vibrant and inclusive, where we:
  • Value our associates, acknowledge their contributions, and provide opportunities for growth.
  • Invest in our team members to help them achieve their full potential.
  • Make decisions with our associates' best interests in mind.
  • Celebrate achievements and encourage continuous improvement.
About the Facilities Operations Leader Role

We are in search of a skilled facilities operations leader who will oversee the daily maintenance functions and overall condition of the assigned property, ensuring compliance with Avenue5 policies and standards, as well as all applicable local, state, and federal regulations. This role includes responsibilities related to risk management and financial oversight in alignment with the property budget.

Key Responsibilities
  • Collaborate with the maintenance team to ensure daily tasks, including service requests and unit readiness, are completed effectively.
  • Monitor and evaluate service request progress, identifying recurring maintenance challenges.
  • Address maintenance issues promptly while adhering to Avenue5 policies and maintaining professionalism.
  • Conduct various maintenance tasks, including repairs in electrical, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance as per state regulations.
  • Perform general carpentry work such as wallboard repairs, countertop replacements, finish carpentry, window repairs, door repairs, and tile work.
  • Engage in proactive preventative maintenance activities, including upkeep of siding, painting, lighting, and more.
  • Ensure accuracy in work order systems by verifying timely completion to company standards and resident satisfaction.
  • Conduct daily inspections of property grounds, buildings, and common areas to uphold safety and cleanliness standards while identifying maintenance needs.
  • Manage property emergencies, including severe weather events, fires, and floods.
  • Communicate effectively with the maintenance supervisor and property manager regarding all maintenance concerns.
  • Promote safety and risk management in accordance with all relevant regulations.
  • Assist in monitoring response times for emergency maintenance assignments and participate in on-call rotations as necessary.
  • Enhance customer satisfaction by maintaining high standards of cleanliness and curb appeal, while interacting courteously with residents.
  • Build positive relationships with residents, other properties, and associated agencies.
  • Conduct pre-move-in and post-move-out inspections, ensuring timely completion of unit turnover.
  • Serve as a mentor to the maintenance team.
  • Maintain a professional demeanor and appearance, promoting the same within the team.
  • Administer the company risk management program.
  • Complete special projects as assigned by the maintenance supervisor or property manager.
  • Engage with suppliers and contractors for necessary work, ensuring compliance with company policies.
  • Collaborate with the property manager to ensure compliance with company, ownership, state, and federal standards.
  • Participate in weekly property walks with leadership to address operational challenges.
  • Ensure maintenance costs align with the property budget and provide input for future budget considerations.
  • Perform other duties as assigned by property leadership.
Qualifications
  • High school diploma or equivalent is required.
  • A minimum of three years of experience in property management or a related field.
  • General maintenance and carpentry skills are essential.
Skills and Requirements
  • Proficient in reading, writing, and understanding English.
  • Ability to operate general office equipment, including telephones, fax machines, printers, and copiers.
  • Exceptional customer service and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Capability to manage multiple tasks simultaneously.
  • Basic mathematical skills are necessary.
  • Ability to handle difficult situations with professionalism.
  • Commitment to confidentiality.
  • Professional appearance and adherence to uniform policies are required.
  • A valid driver's license, clean driving record, and current auto insurance are mandatory.
  • Compliance with all safety regulations is essential.
  • Completion of Avenue5 Fair Housing, Diversity, and Inclusion Training within the first month of employment is required.
Work Schedule
  • Regular schedule maintenance is required, which may include overtime, weekends, and non-traditional holidays.
  • On-call duties may be necessary during staffing shortages.
Work Environment
  • Exposure to varying weather conditions, including hot, cold, wet, humid, or windy environments.
  • Potential exposure to noise, vibrations, and confined spaces.
  • Frequent contact with the public may lead to exposure to communicable diseases.
  • Possibility of encountering aggressive individuals.
  • Risk of exposure to chemicals, electrical hazards, heights, and mechanical equipment.
Physical Requirements

Avenue5 is committed to providing reasonable accommodations for individuals with disabilities to perform essential functions, which include:
  • Ability to lift, push, and pull up to 100 pounds.
  • Ability to walk the property multiple times daily, potentially covering up to 10 miles.
  • Capability to navigate uneven surfaces and climb stairs frequently.
  • Hearing and visual acuity to observe and respond to emergencies.
  • Ability to sit, stand, reach, bend, and stoop for extended periods.
  • Proficiency in using standard maintenance tools and equipment.
  • Effective verbal communication skills for conveying detailed instructions.
  • Ability to perceive sounds and respond to oral communication accurately.
  • Visual capabilities including color perception and depth perception.
  • Ability to coordinate and communicate effectively with others.
  • Capacity to manage stress and work with minimal supervision.
This job description is not exhaustive and may evolve over time.

Diversity Commitment

Avenue5 is an Equal Employment Opportunity/Affirmative Action employer. We welcome all qualified applicants without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.