Guest Services Operations Manager

2 weeks ago

Spokane, Washington, United States The Historic Davenport Hotel, Autograph Collection Full time

Property Overview:

The Historic Davenport Hotel, Autograph Collection is a distinguished and iconic establishment situated in Spokane, Washington. This hotel offers exciting career opportunities for hospitality professionals eager to be part of a celebrated and historic team. Being part of our organization means aligning with a prestigious hospitality brand recognized for its dedication to outstanding guest service and unparalleled elegance. The hotel features a rich heritage, breathtaking architecture, and opulent amenities, making it a preferred destination for both business and leisure visitors. As a member of our staff, you will have the chance to operate in a unique and historic setting, delivering exceptional service to guests from around the globe. The Historic Davenport Hotel is committed to professional growth and development, providing pathways for advancement within the company. Become part of a fulfilling career in the hospitality sector, where your expertise and commitment will be acknowledged and rewarded in a truly exceptional environment.

Position Overview:

As a Guest Services Operations Manager, you will play a pivotal role in enhancing our guests' experiences. We are in search of a motivated and passionate individual to oversee our front desk operations, ensuring exemplary customer service and smooth daily functions. In this role, you will manage a team of front desk personnel and collaborate closely with various departments to ensure a seamless guest journey. Your responsibilities will include managing human resources tasks such as recruitment, onboarding, training, coaching, performance evaluations, and recognition initiatives, all aimed at maintaining a skilled and motivated workforce. If you have a passion for hospitality and excel in a dynamic environment, this position offers an exciting opportunity.

Qualifications:

  • Minimum of 2 years of experience in hotel front desk management or a related field.
  • Strong leadership and management capabilities.
  • Excellent communication and interpersonal skills.
  • Fluency in reading, writing, and speaking English.
  • Proficient in hotel management software and Microsoft Office Suite.
  • Detail-oriented with the ability to manage multiple tasks effectively.
  • Customer service-focused with a commitment to delivering exceptional guest experiences.
  • Computer proficiency required, particularly in Opera PMS, Micros, and Microsoft Office.
  • Prior experience with cash handling is essential.
  • Willingness to work flexible hours, including weekends and holidays as necessary.

Benefits:

Davidson Hospitality Group is a recognized, full-service hospitality management company overseeing hotels, restaurants, and entertainment venues across the United States. As a trusted partner for major brands, Davidson combines an entrepreneurial management style with the expertise of a larger organization, providing personalized service akin to a small company. Davidson is committed to delivering value to its owners and team members, offering a comprehensive benefits program designed to enhance the lives and well-being of our staff and their families.

  • Three tiers of medical coverage.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance options.
  • Hotel discounts.
  • Tuition reimbursement programs.
  • Paid time off, including vacation, sick leave, bereavement, and holidays.
  • 401K matching contributions.

Working at Davidson is a unique experience, blending career with a calling. Every role contributes to redefining the delivery of quality hospitality to our guests, clients, partners, and each other.

Equal Opportunity Employer: Davidson Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Drug-Free Workplace: Davidson Hospitality maintains a drug-free workplace. Pre-employment drug testing and background checks are required.

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