Care Advocate
2 weeks ago
At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Care Advocate, you'll play a vital role in connecting individuals with the care, resources, and support they need to thrive.
Key Responsibilities:
- Assess and triage inbound calls from members and providers to determine the best course of action
- Focus on initial inpatient admission for psychiatric and chemical dependency patients
- Conduct thorough patient assessments to determine appropriate levels of care
- Participate in member crisis calls and provide support and guidance
- Determine if additional clinical treatment sessions are needed and coordinate benefits and transitions between various areas of care
- Manage inpatient mental health cases throughout the entire treatment plan
- Administer benefits and identify ways to add value to treatment plans
Requirements:
- Independent, licensed Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling, or an RN with 2+ years of experience in behavioral health
- Residence and licenses must be independent, active, and unrestricted in the State of Arizona
- 2+ years of post-master's or RN experience in a related mental health environment
- Proficient Microsoft skills (Word, Excel, Outlook)
- Proven ability to work nights, weekends, and holidays according to your schedule
Preferred Qualifications:
- Inpatient experience
- Dual diagnosis experience with mental health and substance abuse
- Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
At UnitedHealth Group, we're committed to creating a culture that values diversity, equity, and inclusion. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. If you're passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.
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