Care Advocate

2 weeks ago


Phoenix, Arizona, United States UnitedHealth Group Full time
Unlock Your Potential as a Care Advocate

At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Care Advocate, you'll play a vital role in connecting individuals with the care, resources, and support they need to thrive.

Key Responsibilities:

  • Assess and triage inbound calls from members and providers to determine the best course of action
  • Focus on initial inpatient admission for psychiatric and chemical dependency patients
  • Conduct thorough patient assessments to determine appropriate levels of care
  • Participate in member crisis calls and provide support and guidance
  • Determine if additional clinical treatment sessions are needed and coordinate benefits and transitions between various areas of care
  • Manage inpatient mental health cases throughout the entire treatment plan
  • Administer benefits and identify ways to add value to treatment plans

Requirements:

  • Independent, licensed Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling, or an RN with 2+ years of experience in behavioral health
  • Residence and licenses must be independent, active, and unrestricted in the State of Arizona
  • 2+ years of post-master's or RN experience in a related mental health environment
  • Proficient Microsoft skills (Word, Excel, Outlook)
  • Proven ability to work nights, weekends, and holidays according to your schedule

Preferred Qualifications:

  • Inpatient experience
  • Dual diagnosis experience with mental health and substance abuse
  • Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients

At UnitedHealth Group, we're committed to creating a culture that values diversity, equity, and inclusion. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. If you're passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.


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