Financial Advocate

3 weeks ago


Phoenix, Arizona, United States City of Hope Full time

About City of Hope

City of Hope is a leading research and treatment organization dedicated to making hope a reality for those touched by cancer and diabetes. With a rich history dating back to 1913, our mission is to deliver compassionate care and innovative treatments to patients in need.

Job Summary

We are seeking a skilled Financial Advocate to join our team. As a key member of our patient financial services department, you will be responsible for ensuring seamless patient registration and financial counseling processes. Your expertise will help patients navigate insurance benefits, collect up-front deductible and co-pay amounts, and maintain accurate patient financial records.

Key Responsibilities

  • Conduct patient registration and financial counseling sessions for all patients upon inpatient and outpatient admission.
  • Deliver and obtain signatures on required registration documents and scan into electronic health records.
  • Address patient/caregiver financial questions or concerns via phone, email, or face-to-face interaction.
  • Discuss patient financial assistance programs and deliver results of applications to patients.
  • Perform routine daily admission/discharge/transfer functions related to registration.
  • Explain patient insurance benefits and collect any up-front deductible or co-pay amounts due.
  • Update patient demographic information in patient financial systems.
  • Perform additional duties as assigned to support department operations and patient satisfaction.

Requirements

2-3 years of professional experience in multifaceted online computer applications.

High School Diploma or equivalent.

City of Hope is an equal opportunity employer committed to diversity, equity, and inclusion. To learn more about our comprehensive benefits, click here: Benefits Information.



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