Documentation Specialist

1 day ago


Long Beach, California, United States Blue Shield of California Full time

About the Role

The Technical Communications team at Blue Shield of California is responsible for creating, maintaining, and governing procedure documentation used by front-line and back-office staff. As a Documentation Specialist, you will report to the Technical Communications Manager and develop relationships with subject matter experts to synthesize information and publish content for internal staff.

Your Responsibilities

  • Enable the development and deployment of technical/operational communications to support front-line operational knowledge.
  • Create and update technical documentation/knowledge assets, including policies and procedures.
  • Employ development methodologies to ensure knowledge assets are relevant, understandable, and accessible.
  • Ensure knowledge assets are accurate through testing and collaboration with end users and experts.
  • Understand and leverage context-sensitive knowledge and metadata taxonomy governance to build technical communication assets.
  • Attend and facilitate meetings with stakeholders and experts from other departments.
  • Utilize critical thinking to synthesize information from multiple sources.
  • Work independently and meet time-sensitive deadlines.
  • Publish and maintain content in various systems, including Service Now, MS Word, Documentum, and SharePoint.
  • Participate in team engagement activities.


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