Documentation Specialist
1 day ago
About the Role
The Technical Communications team at Blue Shield of California is responsible for creating, maintaining, and governing procedure documentation used by front-line and back-office staff. As a Documentation Specialist, you will report to the Technical Communications Manager and develop relationships with subject matter experts to synthesize information and publish content for internal staff.
Your Responsibilities
- Enable the development and deployment of technical/operational communications to support front-line operational knowledge.
- Create and update technical documentation/knowledge assets, including policies and procedures.
- Employ development methodologies to ensure knowledge assets are relevant, understandable, and accessible.
- Ensure knowledge assets are accurate through testing and collaboration with end users and experts.
- Understand and leverage context-sensitive knowledge and metadata taxonomy governance to build technical communication assets.
- Attend and facilitate meetings with stakeholders and experts from other departments.
- Utilize critical thinking to synthesize information from multiple sources.
- Work independently and meet time-sensitive deadlines.
- Publish and maintain content in various systems, including Service Now, MS Word, Documentum, and SharePoint.
- Participate in team engagement activities.
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