Customer Service Representative

2 weeks ago


Portage, Michigan, United States Sam's Club Full time
Role Overview

We are seeking a skilled Customer Service Representative to join our team at Sam's Club. In this role, you will be responsible for delivering exceptional customer service to members, ensuring their shopping experience is positive and memorable.

Responsibilities
  • Fulfill club pick up orders by contacting members to notify when pickup time is delayed; informing members when products are unavailable; offering members alternative product options when needed;
  • Maintain safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management;
  • Provide member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types;
Requirements
  • Able to stand for long periods of time while assisting members quickly and accurately;
  • Multitasking skills to handle multiple tasks simultaneously;
  • Problem-solving skills to resolve member issues and concerns;
What We Offer

In addition to competitive pay, we offer a range of benefits to support your overall well-being, including health insurance, 401(k) plan, paid time off, and more.

The estimated hourly wage for this position is $18.50-$22.00 per hour, depending on experience and location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed.



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