Customer Service Specialist

22 hours ago


Portage, Michigan, United States iMPact Business Group Full time

iMPact Business Group is a results-driven service organization that specializes in providing businesses with professional-level staffing solutions. We are currently seeking a Technical Support Specialist to join our team.

Salary: $75,000 - $100,000 per year based on experience and performance.

Job Summary:

This role involves providing technical support and assistance to clients in the medical device industry. You will work closely with cross-functional teams to identify and resolve technical issues related to products and services.

Key Responsibilities:

  • Provide technical support and troubleshooting assistance to clients via phone, email, and other communication channels.
  • Collaborate with cross-functional teams to identify and resolve technical issues related to products and services.
  • Document and track technical issues using Salesforce.
  • Develop and deliver customer training programs.
  • Analyze and report on technical trends and areas for improvement.

Requirements:

  • Minimum 2 years of experience in technical customer support or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Familiarity with Salesforce and other CRM systems.

What We Offer:

  • Competitive salary and bonus structure.
  • Comprehensive health insurance package.
  • Flexible schedule options.
  • Tuition reimbursement program.
  • Professional development opportunities.


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