Customer Experience Representative

1 week ago


Portage, Michigan, United States Torrid Full time

About Us

Torrid is a leading destination for fashion-forward clothing and accessories, committed to celebrating every shape, size, and curve of our customers. We strive to create an inclusive and diverse culture where open dialogue, empowerment, and growth thrive.

We're seeking a skilled Customer Experience Representative to join our team As a Sales Associate, you'll play a vital role in delivering exceptional customer experiences that drive loyalty and satisfaction.

Your Key Responsibilities:

  • Provide personalized shopping experiences that exceed customer expectations, fostering positive connections and loyalty
  • Utilize your sales, promotion, and product knowledge to drive add-on sales at the register, ensuring seamless transactions and outstanding customer service
  • Foster a flexible schedule that includes holidays, nights, and weekends, demonstrating adaptability and teamwork
  • Maintain store visual standards, covering the sales floor and ensuring a clean, consistent, and inviting environment that inspires customers to shop
  • Assist in organizing stockroom areas, guaranteeing a tidy and well-organized space that facilitates efficient operations

About You

To succeed in this role, you'll need:

  • Previous sales or customer service experience, with a proven track record of delivering excellent customer experiences
  • The ability to multitask in a fast-paced environment, prioritizing customer needs while maintaining a focus on creating amazing customer experiences
  • A passion for fashion, staying up-to-date on current trends and showcasing your expertise to customers

Compensation and Benefits

We offer a comprehensive package of benefits, including:

  • A competitive salary, estimated around $45,000 per year, based on industry standards and market conditions
  • A range of benefits, such as medical, dental, vision, mental health resources, 401k with company match, life insurance, short-term disability, vacation and sick time available, paid company holiday, employee stock purchase program (ESPP), and jury duty pay
  • Add-ons like monthly bonus potential, associate discount (50%), tuition reimbursement, and childcare discount program


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