Field Operations Manager
3 hours ago
Via is a pioneering company that's transforming the way the world moves. We're dedicated to creating a shared, dynamic public mobility system that reduces carbon emissions, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable transportation options.
Job SummaryWe're seeking a highly skilled Field Operations Manager to join our Transit-as-a-Service (TaaS) Operations team. As a key member of our team, you'll be responsible for managing daily operations, driving continuous improvement, and growth of our services. This is an in-person position that requires you to be in the field at least 3 days per week.
Key Responsibilities- Ensure operational excellence and deliver an exceptional customer experience
- Oversee operations in person, responding to business needs that may require early mornings or evenings
- Manage driver supply to meet demand expectations, ensuring the right number of vehicles are in service at any given time
- Prioritize operational issues, implementing creative solutions to solve problems as they arise
- Respond to driver feedback and live customer issues
- Collaborate with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
- Analyze metrics and KPIs to identify inefficiencies and optimize operations
- Act as Via's Designated Employer Representative (DER) to implement our Drug & Alcohol Program
- A socially perceptive, environmentally conscious individual who's passionate about promoting transportation equity and reducing carbon emissions
- A self-starter who's comfortable taking on a high level of responsibility
- A driven executor with a track record of end-to-end ownership of a book of business and hitting KPIs and revenue goals
- A team-focused individual who takes ownership of their work and pride in their team's success
- Experience in project management, creating and refining operational processes, and customer service
- Multi-site management experience is a plus
- An outgoing and sociable leader who's skilled at communicating professionally with partners, customers, and driver partners from diverse backgrounds
- Willing to wear multiple hats and contribute to projects of all types
- Fluent in English, additional languages a plus
- Based in the Wilson/Rocky Mount, NC area and able to easily commute to operations
- Experience in managing a team, including scheduling, is a plus
- Taking initiative and owning new projects
- Comfortable with ambiguity and adapting to changing conditions
- Experience in managing projects with multiple stakeholders is a plus
- Bachelor's degree is a plus
- Final salary will be determined by the candidate's experience, knowledge, and skills
- Salary Range: $55,000-$65,000
- We offer a generous and comprehensive benefits package, including free medical plans and 401K matching
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