Field Operations Manager

3 hours ago


Fulton, New York, United States via Full time
About Via

Via is a pioneering company that's transforming the way the world moves. We're dedicated to creating a shared, dynamic public mobility system that reduces carbon emissions, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable transportation options.

Job Summary

We're seeking a highly skilled Field Operations Manager to join our Transit-as-a-Service (TaaS) Operations team. As a key member of our team, you'll be responsible for managing daily operations, driving continuous improvement, and growth of our services. This is an in-person position that requires you to be in the field at least 3 days per week.

Key Responsibilities
  • Ensure operational excellence and deliver an exceptional customer experience
  • Oversee operations in person, responding to business needs that may require early mornings or evenings
  • Manage driver supply to meet demand expectations, ensuring the right number of vehicles are in service at any given time
  • Prioritize operational issues, implementing creative solutions to solve problems as they arise
  • Respond to driver feedback and live customer issues
  • Collaborate with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
  • Analyze metrics and KPIs to identify inefficiencies and optimize operations
  • Act as Via's Designated Employer Representative (DER) to implement our Drug & Alcohol Program
Requirements
  • A socially perceptive, environmentally conscious individual who's passionate about promoting transportation equity and reducing carbon emissions
  • A self-starter who's comfortable taking on a high level of responsibility
  • A driven executor with a track record of end-to-end ownership of a book of business and hitting KPIs and revenue goals
  • A team-focused individual who takes ownership of their work and pride in their team's success
  • Experience in project management, creating and refining operational processes, and customer service
  • Multi-site management experience is a plus
  • An outgoing and sociable leader who's skilled at communicating professionally with partners, customers, and driver partners from diverse backgrounds
  • Willing to wear multiple hats and contribute to projects of all types
  • Fluent in English, additional languages a plus
  • Based in the Wilson/Rocky Mount, NC area and able to easily commute to operations
  • Experience in managing a team, including scheduling, is a plus
  • Taking initiative and owning new projects
  • Comfortable with ambiguity and adapting to changing conditions
  • Experience in managing projects with multiple stakeholders is a plus
  • Bachelor's degree is a plus
Compensation and Benefits
  • Final salary will be determined by the candidate's experience, knowledge, and skills
  • Salary Range: $55,000-$65,000
  • We offer a generous and comprehensive benefits package, including free medical plans and 401K matching


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