Technical Support Specialist

4 weeks ago

Tampa, Florida, United States Affinitiv Full time
Job Description

We are seeking a highly skilled Technical Support Representative to join our Customer Success Team at Affinitiv. The ideal candidate will have 2 years of experience in customer service with a technical background and be able to provide world-class support to our business customers.

Key Responsibilities:

  • Support business customers on our proprietary software to identify service-related needs and offer the most appropriate solutions.
  • Stay up to date with the latest technologies concerning our products and the underlying technologies.
  • Recognize and escalate difficult technical/business issues within the organization.
  • Work with support and/or product development personnel to troubleshoot and work around product issues.
  • Prioritize and organize customer ticket workload.
  • Listen, comprehend, and communicate well with customers as well as teammates.

Requirements:

  • Excellent Customer Support and Technical skills.
  • Good understanding of Windows Operating System.
  • Ability to professionally interact with the end user to train and work with them to meet new requirements and needs.
  • Ability to handle high volume tickets and calls while maintaining an up-to-date backlog of actively working tickets.
  • Highly self-motivated and independent.
  • Excellent troubleshooting skills.

Desired Skills:

  • Experience providing in-person Windows and Mac support, as well as mobile device support (iOS, Android and Windows based devices) is preferred.
  • 2+ years of high-level technical support in a Windows environment.
  • 2+ years technical experience with computer software, including the installation and configuration of Windows programs.
  • Knowledge of Windows Server operating system architecture and security.
  • Experience working with Zendesk preferred.
  • Knowledge of the car dealership industry.

About Affinitiv:

Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. We pride ourselves on being the go-to experts in the industry, working with over 6,500 dealerships and every major manufacturer in the country.

Work from Here:

At Affinitiv, we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1. We also offer generous PTO so you can enjoy off time with family and friends. Our Work from Here program allows for remote working and the utmost flexibility while keeping in-person collaborating thriving in a safe work environment.

Equal Opportunity Employer:

Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

  • Technical Support Specialist

    4 weeks ago

    Tampa, Florida, United States C4 Technical Services Full time

    At C4 Technical Services, we are seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients. Your primary goal will be to resolve technical issues efficiently and effectively, ensuring that our clients receive the best possible...

  • Technical Support Specialist

    4 weeks ago

    Tampa, Florida, United States TEKsystems Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to customers, responding to their inquiries, and resolving technical issues in a timely and professional manner.Key Responsibilities:Provide technical support to...

  • IT Support Specialist

    4 weeks ago

    Tampa, Florida, United States C4 Technical Services Full time

    Job SummaryC4 Technical Services is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Assist customers via phone, instant messaging, and ticket supportRespond and diagnose...

  • Technical Support Specialist

    4 weeks ago

    Tampa, Florida, United States Hard Rock Full time

    Technical Support SpecialistAt Hard Rock, we're seeking a skilled Technical Support Specialist to join our team. As a key member of our technical team, you'll be responsible for troubleshooting technical issues, identifying faults, and implementing remedies in a fast-paced live event environment.Key Responsibilities:Assist in the setup and configuration of...

  • Technical Support Specialist

    3 weeks ago

    Tampa, Florida, United States Tampa General Hospital Full time

    Job SummaryAt Tampa General Hospital, we are seeking a skilled Technical Support Specialist to provide on-premise and remote support and maintenance of our technology hardware and software. This includes PCs, peripherals, laptops, printers, mobile devices, phones, scanners, mobile workstations, and standard/non-standard local software.The successful...

  • Technical Support Specialist

    3 weeks ago

    Tampa, Florida, United States Hard Rock Full time

    Job SummaryAs a Technical Support Specialist at Hard Rock, you will be responsible for troubleshooting technical issues related to Audio, Video, and Lighting systems. Your duties will include setting up and configuring systems, supporting and maintaining key applications and hardware, and performing daily pre-show walkthroughs to ensure the venue is...

  • Technical Support Specialist

    3 weeks ago

    Tampa, Florida, United States UnitedHealth Group Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at UnitedHealth Group. As a Technical Support Specialist, you will play a critical role in providing exceptional technical support to our customers.Key ResponsibilitiesSuggest improvements on departmental procedures to enhance efficiency and productivity.Act as a Subject...

  • Technical Support Specialist

    4 weeks ago

    Tampa, Florida, United States Metropolitan Ministries Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Metropolitan Ministries. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our staff and clients, ensuring that our computer systems and networks are running smoothly and efficiently.Key Responsibilities:Troubleshoot...

  • Technical Support Specialist

    3 weeks ago

    Tampa, Florida, United States ReqRoute Inc Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at ReqRoute Inc. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our internal clients.Key Responsibilities:Answer inbound calls from our internal clients at the...

  • Technical Support Specialist

    4 weeks ago

    Tampa, Florida, United States ReqRoute Inc Full time

    Job Title: Technical Support SpecialistJob Summary: ReqRoute Inc is seeking a Technical Support Specialist to provide exceptional customer service and technical support to our internal clients. As a Technical Support Specialist, you will be responsible for answering inbound calls, educating clients on account services and capabilities, and providing basic...

  • Technical Support Specialist

    4 weeks ago

    Tampa, Florida, United States Colliers International Full time

    About Colliers InternationalWe're a leading global real estate services company, and we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you'll play a critical role in providing expert IT support to our staff and clients.Key ResponsibilitiesProvide comprehensive IT support, including troubleshooting...

  • Technical Support Specialist

    4 weeks ago

    Tampa, Florida, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking a skilled Technical Support Specialist to provide rotational support for our clinics with hands-on technical support and training.This role requires the ability to monitor tickets, detect trends in technology issues, and work with the SD Corporate team to implement solutions.The ideal candidate will have experience with...

  • Technical Support Specialist

    4 weeks ago

    Tampa, Florida, United States Dave & Busters Full time

    Job SummaryAs a Technical Support Specialist at Dave & Busters, you will be responsible for the repair and maintenance of the building's games, simulators, and technical equipment. Your goal will be to deliver an unparalleled Guest experience through the best combination of food, drinks, and games. You will also be expected to keep your supervisor fully...

  • Technical Support Specialist

    4 weeks ago

    Tampa, Florida, United States Midea Full time

    Midea America Corp. is a leading home appliance brand with a global presence. We are committed to delivering innovative solutions to our customers.As a Technical Support Specialist, you will be responsible for communicating with customers to resolve technical inquiries and providing solutions. You will also manage the full lifecycle of products, from...

  • Technical Support Specialist

    3 weeks ago

    Tampa, Florida, United States Bemana Power Recruitment Full time

    We are seeking a skilled Technical Support Specialist to join our team at Bemana Power Recruitment.This role involves providing technical support to customers over the phone, working in a safe and efficient manner, and effectively communicating instructions through various channels.The ideal candidate will have a positive attitude, be willing to help, and...

  • Technical Support Specialist

    3 weeks ago

    Tampa, Florida, United States Midea Full time

    Job SummaryMidea America Corp. is a leading home appliance brand, offering a comprehensive selection of products to serve the needs of day-to-day living. As a Technical Support Specialist, you will be responsible for communicating with customers, providing solutions, and managing the full lifecycle of products. You will collaborate with Product Supervisors...

  • Technical Support Specialist

    4 weeks ago

    Tampa, Florida, United States Bemana, LLC Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Bemana, LLC. This role involves providing technical support to customers over the phone, navigating mechanical rooms safely, and effectively communicating instructions through various channels.Key Responsibilities:Available for service calls and troubleshooting...

  • Technical Support Specialist

    4 weeks ago

    Tampa, Florida, United States MetaOption, LLC Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at MetaOption, LLC. As a key member of our Development family, you will be responsible for maintaining and providing technical support for our applications beyond the development stage.Key ResponsibilitiesVerify analysis performed by team members and implement changes to...

  • Technical Support Specialist

    4 weeks ago

    Tampa, Florida, United States Suncoast Credit Union Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Suncoast Credit Union. As a key member of our IT department, you will be responsible for providing technical support to system users and the IT help desk team.Key ResponsibilitiesMaintain the credit union computer systems and peripheralsInstall, diagnose, repair,...

  • Product Support Specialist

    3 weeks ago

    Tampa, Florida, United States Terex Full time

    Job Title: Product Support SpecialistJob Summary:Terex is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing technical support and expertise to customers using our aerial work platforms. This role requires strong problem-solving skills, excellent communication skills,...