Front Office Development Opportunity

1 month ago


New Orleans, Louisiana, United States HEI Hotels and Resorts Full time
About the Opportunity

HEI Hotels and Resorts is dedicated to fostering the growth and development of the next generation of hospitality leaders through our Internship Program. As an intern, you will participate in a 10-12 week fast-track development opportunity designed to equip you with the knowledge and skills necessary to excel in the Front Office discipline.

Key Responsibilities
  • Shadow leaders within the Front Office department to gain insight into operational procedures and best practices.
  • Attend department meetings and leadership sessions to stay informed about hotel operations and policies.
  • Become proficient in the use of the Property Management System (PMS) and other Front Office systems.
  • Utilize labor management tools to optimize scheduling and labor costs.
  • Enhance customer satisfaction by interacting positively with guests and resolving issues in a timely manner.
  • Ensure compliance with Room Standard Operating Procedures and Policies.
Requirements
  • Recent or current graduate of a hospitality program is preferred.
  • Effective communication and interpersonal skills, with the ability to interact with internal and external customers.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic computer skills and ability to learn hotel systems.
  • Ability to observe and detect signs of emergency situations.
Benefits

HEI Hotels and Resorts offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings plan with matching funds. Additionally, our internship program provides valuable work experience and the opportunity to build a network of industry contacts.



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