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Sales and Cash Office Coordinator

2 months ago

Johns Island, South Carolina, United States KJ's Market Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at KJ's Market. As a key member of our sales and cash office team, you will be responsible for providing exceptional customer service, supervising cashiers, and ensuring the smooth operation of our front-end and cash office processes.

Key Responsibilities
  • Customer Service and Cashier Supervision
    • Supervise and train cashiers to ensure excellent customer service and adherence to company standards.
    • Monitor and analyze sales and cash handling activities to identify areas for improvement.
  • Cash Office Management
    • Oversee cash handling, including preparing bank deposits, processing invoices, and maintaining accurate records.
    • Ensure the security of the cash office and store funds, maintaining accountability standards for cashier tills.
  • Front-End Operations
    • Monitor and analyze the Operator Activity Report to identify trends and areas for improvement.
    • Perform surprise audits and accuracy checks to ensure compliance with company policies.
  • Customer Orders and Service
    • Process customer orders in a timely and efficient manner, ensuring the No Noticeable Wait policy is consistently implemented.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • Previous experience in customer service, sales, or cash handling preferred.
  • Skills and Abilities
    • Excellent communication and customer service skills.
    • Ability to work well with others, including training and development of team members.
    • Knowledge of front-end operations and cash handling procedures.
    • Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
    • Ability to stand for extended periods of time.
    • Effective math skills and ability to work with computers.