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Customer Service Representative
2 months ago
Job Summary:
KJ's Market is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-end operations team, you will be responsible for providing exceptional customer service, managing cash handling and sales-related activities, and ensuring the security of our cash office and store funds.
Key Responsibilities:
- Customer Service: Supervise and provide every customer with the fastest and most pleasant checkout experience possible through consistent execution of our Customer Service Standards.
- Sales and Cash Handling: Prepare weekly cash reports, maintain sales-related information, process invoices and transfers, and handle cash-related activities such as bank deposits, payroll check approval, and customer needs.
- Cash Office Security: Ensure the security of the cash office and store funds, maintain accountability standards of cashier tills, and maintain supplies needed for front-end and cash office operations.
- Performance Monitoring: Monitor and analyze the Operator Activity Report, perform surprise cashier till audits, detail tape audits, and accuracy checks, and maintain daily front-end schedules to ensure proper customer service levels.
- Additional Responsibilities: Process customer orders, perform all other duties as assigned by management, and demonstrate a willingness to learn multiple tasks and technical requirements of the job.
Requirements:
- Customer Service Skills: Friendly, outgoing personality, ability to work well with others, and effective communication and customer service skills.
- Technical Skills: Ability to read and understand information and direction, knowledge of front-end operations, and ability to work well with computers.
- Physical Demands: Ability to lift 25 lbs. occasionally and 15 lbs. constantly, and ability to stand for extended periods of time.
- Education and Experience: High school diploma or equivalent, and at least 18 years old.
Language: English (en-US)
