Customer Service Director
7 days ago
About AmeriLife
AmeriLife is a leading provider of annuity, life, and health insurance solutions for individuals planning for and living in retirement.
Job Summary
This role is responsible for ensuring the assigned department is well-staffed and provisioned, adheres to quality and service standards, and helps businesses achieve their goals.
Key Responsibilities
- Leadership and Management
- Delegating responsibilities and supervising business operations to ensure efficient service delivery.
- Hiring, training, motivating, and coaching employees to provide attentive and efficient service to customers.
- Assessing employee performance and providing feedback and training opportunities.
- Business Development
- Developing and implementing business strategies to achieve business objectives.
- Analyzing information and processes to identify areas for improvement and developing effective solutions.
- Customer Service
- Resolving conflicts or complaints from customers and employees in a timely and professional manner.
- Reporting and Compliance
- Generating reports and presenting information to upper-level managers or other departments.
- Ensuring staff members follow company policies and procedures.
Requirements
- Bachelor's degree in Business Management or a related field.
- Strong understanding of business management, financial, and leadership principles.
- Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
- Time and project management skills.
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
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