Customer Service Director

7 days ago


Oldsmar, Florida, United States AmeriLife Full time

About AmeriLife

AmeriLife is a leading provider of annuity, life, and health insurance solutions for individuals planning for and living in retirement.

Job Summary

This role is responsible for ensuring the assigned department is well-staffed and provisioned, adheres to quality and service standards, and helps businesses achieve their goals.

Key Responsibilities

  • Leadership and Management
    • Delegating responsibilities and supervising business operations to ensure efficient service delivery.
    • Hiring, training, motivating, and coaching employees to provide attentive and efficient service to customers.
    • Assessing employee performance and providing feedback and training opportunities.
  • Business Development
    • Developing and implementing business strategies to achieve business objectives.
    • Analyzing information and processes to identify areas for improvement and developing effective solutions.
  • Customer Service
    • Resolving conflicts or complaints from customers and employees in a timely and professional manner.
  • Reporting and Compliance
    • Generating reports and presenting information to upper-level managers or other departments.
    • Ensuring staff members follow company policies and procedures.

Requirements

  • Bachelor's degree in Business Management or a related field.
  • Strong understanding of business management, financial, and leadership principles.
  • Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
  • Time and project management skills.
  • Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.


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