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Branch Operations Support Specialist

2 months ago

Oldsmar, Florida, United States Konica Minolta Business Solutions Ltd Full time
Job Description Overview

Konica Minolta is excited to present an opportunity for an Admin Ops Specialist.

This role involves ensuring prompt and precise order processing, aftermarket billing, and customer assistance for sales and service transactions handled locally. Additionally, you will act as the local administrative liaison for transactions processed centrally. It is essential to guarantee that all sales and service transactions comply with the Company's operational policies.

Responsibilities
  • Input, monitor, and arrange delivery for all orders managed within the designated Branch(es).
  • Confirm that all order and contract documentation adheres to Company policies and procedures.
  • Establish and maintain all master data records for customers processed within the assigned branch(es).
  • Examine and pre-edit orders before submission to the National Account Customer Care Center.
  • Set up maintenance contracts for assigned clients and carry out all related billing tasks, including specialized invoice generation, backup meter collection, and invoice adjustments.
  • Review and oversee lease fundings, following up as necessary to ensure timely payments to Konica Minolta.
  • Maintain customer access as required.
  • Address customer inquiries effectively.
  • Support Branch personnel with administrative matters.
  • Execute general office support functions as needed.
Qualifications
  • A High School diploma or a higher educational qualification is required.
  • Intermediate proficiency in Microsoft Excel and Word.
  • Excellent communication skills.
  • Capability to manage multiple tasks and perform effectively in a high-pressure environment.
  • Experience with SAP or a demonstrated ability to learn SAP or similar systems.
  • Preferred experience in a related industry.
About Us

With a legacy spanning 150 years, Konica Minolta is committed to innovation for the benefit of society and the world. Our mission is to reshape and revolutionize the workplace, achieving true connectivity through the Intelligent Connected Workplace. We guide our clients' digital transformation with a comprehensive office technology portfolio, including IT Services, intelligent information management, managed print services, and industrial and commercial print solutions. Our accolades include multiple recognitions on CRN's MSP 500 list and being named a finalist in the IT Software category at The World Technology Awards. We take pride in being recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market for sixteen consecutive years and are honored to be included in Forbes 2021 America's Best-in-State employers list. Our commitment to sustainability is reflected in our inclusion in the Dow Jones Sustainability World Index for nine consecutive years and our position on the Global 100 Most Sustainable Corporations in the World list. At Konica Minolta, we partner with our clients to bring ideas to life and create value for society.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status, or any other characteristic protected under applicable law.