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Operations Administrative Specialist
2 months ago
Konica Minolta is excited to announce an opportunity for an Admin Ops Specialist.
This role involves providing precise and timely processing of orders, billing for aftermarket services, and delivering exceptional customer support for sales and service transactions managed locally. Additionally, this position acts as the local administrative liaison for transactions processed centrally. It is essential to ensure that all sales and service transactions comply with the company's operational policies.
Responsibilities- Input, monitor, and coordinate delivery schedules for all orders managed within the designated Branch(es).
- Verify that all order and contract documentation adheres to company policies and procedures.
- Establish and maintain comprehensive master data records for customers within the assigned branch(es).
- Review and pre-edit orders before submission to the National Account Customer Care Center.
- Set up maintenance agreements for assigned clients and manage all related billing activities, including specialized invoice generation and meter collection.
- Oversee lease funding processes and follow up as necessary to ensure prompt payment to Konica Minolta.
- Maintain customer access as required.
- Address customer inquiries effectively.
- Support Branch personnel with administrative challenges.
- Perform general office support tasks as needed.
- A minimum of a High School diploma or equivalent educational qualification is required.
- Intermediate proficiency in Microsoft Excel and Word is necessary.
- Excellent communication skills are essential.
- Ability to manage multiple tasks and perform effectively in a high-pressure environment.
- Experience with SAP or a demonstrated ability to learn SAP or similar systems is preferred.
- Relevant industry experience is advantageous.
Konica Minolta has a rich history spanning 150 years, driven by a vision to innovate for the betterment of society and the world. We are committed to reshaping the workplace through the Intelligent Connected Workplace, guiding our clients in their digital transformation with a comprehensive portfolio of office technology solutions, including IT Services, intelligent information management, managed print services, and commercial print solutions. Our accolades include multiple recognitions on CRN's MSP 500 list and a finalist position in the IT Software category at The World Technology Awards. We take pride in being recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market for sixteen consecutive years and being listed among Forbes 2021 America's Best-in-State employers. Our commitment to sustainability is reflected in our inclusion in the Dow Jones Sustainability World Index for nine consecutive years. At Konica Minolta, we partner with our clients to bring their ideas to life and create value for society.
EOE StatementKonica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status, or any other characteristic protected under applicable law.