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Senior Event Operations Manager

2 months ago

Washington, Washington, D.C., United States Dynamic Events, Inc. Full time

Our Mission

At Dynamic Events, Inc., we strive to craft innovative and impactful experiences. As a comprehensive agency, we excel in corporate event and meeting management. With over two decades of expertise, we deliver strategic and tactical solutions for executing in-person, digital, and hybrid events. Our services encompass proactive project oversight, logistics coordination, content and speaker management, as well as expo and sponsorship oversight.

Our Culture

We are intentional about our workplace culture. Each team member plays a vital role in shaping our environment, and we encourage everyone to take initiative, lead in their own capacity, and cultivate a safe and inclusive atmosphere. We believe in treating each other with respect, accountability, and the freedom to express ourselves. Sometimes, a well-placed gif in chat can convey more than words.

Our Team

Our team is exceptional and committed. We are a small yet driven group that finds fulfillment in our daily interactions, whether they are good or challenging. Our passion lies in events, personal and professional development, and most importantly, in supporting one another while enjoying the journey. We invest in our future by fostering a vibrant workplace filled with creative, skilled, curious, and enthusiastic individuals.

The Role:

This position is for a mid to upper-level event professional who possesses strong project management capabilities and can effectively lead teams comprising executive clients, internal staff, and external partners. Flexibility, creative problem-solving, and the ability to independently manage multiple high-priority projects are essential.

An Event Manager will oversee the complete project management and leadership of various event executions. This role serves as the primary liaison among contractors, organizers, business owners, and management regarding all aspects of the programs and events, ensuring successful and impactful project delivery.

Key Responsibilities:

  • Manage a diverse range of event experiences, including client team coordination, event oversight, technical digital event setups, and overall deliverables management to meet execution goals.
  • Collaborate with key stakeholders at the onset of the planning phase to define event strategies, target audiences, and align organizational objectives with broader business goals.
  • Proactively oversee the end-to-end development process for all events, including project management, production timelines, event agendas, digital content, venue logistics, and stakeholder coordination across various time zones.
  • Design and facilitate event agendas with key stakeholders to enhance attendee engagement, accommodate different learning styles, optimize venue capacities, ensure speaker readiness, and achieve event objectives.
  • Identify and address risks and challenges, providing innovative solutions to mitigate issues.

· Stay informed about emerging trends in exhibit design and industry developments, particularly in digital and hybrid events.

  • Establish and manage budgets, purchase orders, third-party payments, internal invoicing for services rendered, statement of work (SOW) creation, forecasting, and monthly approvals.
  • Effectively collaborate with third-party vendors to ensure timely and accurate delivery of all event components.
  • Utilize specified software management tools and processes to efficiently manage event details.
  • Organize and conduct conference calls and meetings with key participants, including preparing meeting agendas, resources, and notes.

· Provide guidance to clients on venue selection, contract negotiations, vendor requests for proposals (RFPs), and SOWs.

  • Evaluate key performance indicators (KPIs) such as attendance and feedback for all content, communicating findings to stakeholders and adapting processes to incorporate best practices.
  • Build and maintain strong relationships with senior-level clients, addressing issues related to client satisfaction and overall success while identifying opportunities for account growth.
  • Oversee all post-event reporting, including attendee evaluations, stakeholder reviews, final event reports, and communications.
  • Train and mentor new hires and support team members at all levels, developing process documentation for events, clients, and the organization.
  • Represent Dynamic Events with professionalism, delivering exceptional customer service while adhering to ethical business practices.
  • Willingness to travel for onsite event management and support, in compliance with government guidelines.
  • Other responsibilities as assigned.

Key Qualifications and Competencies:

  • Proficient in MS Office Suite and web-based collaboration tools, as well as content management systems.
  • Strong communication and interpersonal skills, capable of engaging respectfully and discreetly with clients, speakers, staff, and vendors, and adapting communication styles to diverse audiences, including executives.
  • Ability to manage competing workloads and prioritize tasks to meet deadlines.
  • Skilled in producing and presenting high-level documentation for both internal and external stakeholders.
  • Quick-thinking with excellent project management skills, capable of leading time-sensitive, cross-functional initiatives in a fast-paced environment.
  • Ability to work independently, prioritize multiple tasks, and complete assignments on time under pressure.
  • Drive deliverables while navigating ambiguity.
  • Collaborate effectively in a team-oriented environment, fostering a spirit of cooperation.
  • Demonstrate a strong work ethic, personal accountability, and ownership of responsibilities.
  • Exhibit attention to detail and maintain a high level of accuracy.
  • Highly organized with effective time management skills.
  • Proficient in building relationships with cross-functional teams and facilitating project activities with diverse audiences, including executives.
  • Possess critical and creative problem-solving skills and demonstrate sound judgment.
  • Exhibit flexibility and adaptability in a fast-paced, high-pressure environment.
  • Reliability and integrity are essential.

Education & Experience:

  • Minimum of 3-5 years of experience in corporate event management (including tradeshows, seminars, and conferences), preferably in the technology sector.
  • Bachelor's degree or equivalent professional experience.

Benefits:

  • Comprehensive medical, dental, and vision coverage for employees.
  • 50% coverage for dependent medical expenses.
  • 401k plan with employer matching contributions.
  • Access to financial advisory services.
  • Unlimited paid time off and 11 paid holidays.
  • Fully remote work options available.