Front Desk Representative

3 weeks ago


Stillwater, Oklahoma, United States Holiday Inn Stillwater Full time
Job Title: Front Desk Agent

Location: Holiday Inn Stillwater, 715 S. Country Club Rd., Stillwater, OK 74074

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Stillwater. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay. Your primary focus will be on check-in, check-out, and room assignments, while also handling guest inquiries, resolving issues, and promoting hotel services.

Responsibilities:

  • Provide warm and welcoming service to all guests, ensuring a positive first impression.
  • Process check-ins and check-outs efficiently, handling room assignments, key cards, and other guest requests.
  • Respond to guest inquiries and resolve issues promptly, ensuring guest satisfaction.
  • Promote hotel services, including room upgrades, packages, and special offers.
  • Maintain accurate records, including guest information, room assignments, and billing.
  • Collaborate with other departments to ensure seamless guest experience.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer:

Competitive salary and benefits package, opportunities for career growth and development, and a dynamic work environment.



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