Front Desk Representative

4 weeks ago


Stillwater, Oklahoma, United States Holiday Inn Stillwater Full time
Job Title: Front Desk Agent

Location: Holiday Inn Stillwater, 715 S. Country Club Rd., Stillwater, OK 74074

Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Stillwater. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Responsibilities:

  • Provide warm and welcoming service to all guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage room reservations, check-ins, and check-outs, ensuring accuracy and efficiency in all transactions.
  • Process payments, handle cash and credit transactions, and maintain a high level of cash handling and credit policies.
  • Stay up-to-date on all hotel rates, packages, and special promotions, and be able to communicate these effectively to guests.
  • Assist with guest services, including answering questions, providing directions, and making recommendations for local attractions and amenities.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations and excellent guest experiences.
  • Perform administrative tasks, such as balancing and preparing shift reports, and maintaining accurate records.
  • Participate in ongoing training and development to enhance skills and knowledge, and stay up-to-date on industry trends and best practices.

Requirements:

  • High school diploma or equivalent required; college coursework in a related field preferred.
  • Previous experience in a hotel or customer service role is highly desirable.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Basic computer skills and proficiency in hotel software systems.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented and dedicated team.


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