Front Desk Representative
4 weeks ago
Location: Holiday Inn Stillwater, 715 S. Country Club Rd., Stillwater, OK 74074
Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Stillwater. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.
Responsibilities:
- Provide warm and welcoming service to all guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Manage room reservations, check-ins, and check-outs, ensuring accuracy and efficiency in all transactions.
- Process payments, handle cash and credit transactions, and maintain a high level of cash handling and credit policies.
- Stay up-to-date on all hotel rates, packages, and special promotions, and be able to communicate these effectively to guests.
- Assist with guest services, including answering questions, providing directions, and making recommendations for local attractions and amenities.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations and excellent guest experiences.
- Perform administrative tasks, such as balancing and preparing shift reports, and maintaining accurate records.
- Participate in ongoing training and development to enhance skills and knowledge, and stay up-to-date on industry trends and best practices.
Requirements:
- High school diploma or equivalent required; college coursework in a related field preferred.
- Previous experience in a hotel or customer service role is highly desirable.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Basic computer skills and proficiency in hotel software systems.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to work with a talented and dedicated team.
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