Guest Service Specialist

3 months ago

Stillwater, United States HealthPartners Full time

Job DescriptionThe Guest Service Specialist ensures the efficient flow of 24-hour communications by processing calls through Lakeview Hospital and monitoring the alarms and security of the Curve Crest, Somerset, and Mahtomedi clinics while providing a professional and courteous service.This position greets and directs patients and visitors and continually monitors all safety equipment, alarms, and security cameras. It provides clerical and data entry support for various departments. This position provides an after hour answering service for the Homecare and Hospice departments. The Guest Service Specialist acts as a liaison between the hospital and security guards via cell phone and two-way radio and will maintain the security process which includes visitor and vendor sign-in's, after hours visitor screening, and overhead announcements.This position is located both at the hospital front desk and down in the communications booth as outlined above. Additional functions of the front desk staff include greeting patients, visitors, and vendors, wayfinding, and transport assistance within the facility. Front desk staff are in a patient care area and may be subject to additional restrictions. This position may also be asked to assist in the training of new employees at both the front desk and booth locations.Work Schedule: 0.0FTE/Casual position covering for vacation and sick time. This position covers days, evenings, overnights and weekends.Required Qualifications: High School Diploma or equivalent. Ability to multi-task and handle multiple priorities within time constraints. Strong written and verbal communication skills. Ability to adhere to privacy and confidentiality laws, policies, and procedures. Proficient in using MS Word and Excel.Preferred Qualifications: Knowledge in specific hospital software programs such as Epic.Benefits:Lakeview Hospital offers a competitive benefits package (.5 FTE or greater) that includes medical insurance, dental insurance, 401k with match, disability insurance, and tuition reimbursement. We offer an on-site employee fitness center, free parking, and employee discounts. Lakeview Hospital is a qualified non-profit employer under the federal Public Loan Forgiveness program.About UsAt HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.Join us and become a partner for good, helping to improve the health and well-being of our patients, members and the communities we serve.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.

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