Front Desk Representative

6 days ago

Stillwater, Oklahoma, United States Holiday Inn Stillwater Full time

Job Summary

The Front Desk Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Key Responsibilities

  • Answer guest inquiries regarding restaurants, transportation, and entertainment.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages, and special promotions.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.

Requirements

  • College coursework in a related field is helpful.
  • Experience in a hotel or a related field is preferred.
  • A High School diploma or equivalent is required.
  • Computer experience is required.
  • Customer Service experience is preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel-related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

  • Front Desk Representative

    3 weeks ago

    Stillwater, Oklahoma, United States Holiday Inn Stillwater Full time

    Job Title: Front Desk AgentLocation: Holiday Inn Stillwater, 715 S. Country Club Rd., Stillwater, OK 74074Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Stillwater. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and...

  • Front Desk Representative

    2 weeks ago

    Stillwater, Oklahoma, United States Holiday Inn Stillwater Full time

    Job Title: Front Desk AgentLocation: Holiday Inn Stillwater, 715 S. Country Club Rd., Stillwater, OK 74074Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Stillwater. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a...

  • Front Desk Coordinator

    4 weeks ago

    Stillwater, Oklahoma, United States Atrium Staffing Full time

    About Atrium Staffing:At Atrium Staffing, we're committed to delivering exceptional patient care and supporting the growth of our employees. Our team is dedicated to fostering a collaborative environment where your talents are valued and your achievements are celebrated.Client Overview:Our client, a national leader in healthcare, is seeking a skilled...

  • Fitness Consultant

    2 weeks ago

    Stillwater, Oklahoma, United States Orangetheory - Franchise #0331 Full time

    Job OpportunityWe are seeking a highly motivated and enthusiastic individual to join our team as a Fitness Consultant at Orangetheory - Franchise #0331.Job SummaryThe Fitness Consultant will be responsible for greeting clients, presenting the Orangetheory concept, and working at the front desk to answer phones and respond to member inquiries. This role...

  • Receptionist

    3 weeks ago

    Stillwater, Oklahoma, United States Atrium Staffing Full time

    About Atrium Staffing: At Atrium Staffing, we're dedicated to providing exceptional patient care and supporting the growth and success of our employees. Our team is passionate about creating a positive and inclusive work environment where everyone feels valued and celebrated.Client Overview: Our client, a national leader in healthcare, is seeking a skilled...

  • Veterinary Practice Manager

    7 days ago

    Stillwater, Oklahoma, United States Petco Full time

    Purpose and Scope:The Hospital Operations Manager is responsible for providing daily leadership to our hospital and partnering with Hospital Veterinarians to create a culture of high-quality patient care and exceptional customer service.Key Responsibilities:Lead hospital paraprofessionals to drive operational excellence, efficiency, and high standard patient...

  • Front Desk Closer

    5 months ago

    Stillwater, United States Planet Fitness Full time

    Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and ResponsibilitiesCustomer Service Representative greets members, prospective members and guests, providing exceptional...

  • Front Desk Coordinator

    6 days ago

    Stillwater, Minnesota, United States Allina Health Full time

    Job Summary: Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to...

  • Front Desk Agent

    3 months ago

    Stillwater, United States Holiday Inn Stillwater Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Customer Service Representative

    6 days ago

    Stillwater, United States Planet Fitness Full time

    At Planet Fitness, we're committed to providing a positive and supportive environment for our members. As a Customer Service Representative, you'll play a key role in ensuring that our members have an exceptional experience at our fitness center.Key Responsibilities:Provide exceptional customer service to members, prospective members, and guestsHandle front...

  • Customer Service Representative

    2 weeks ago

    Stillwater, United States Planet Fitness Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "At Planet Fitness, we're dedicated to creating a judgement-free zone where our members can feel comfortable and confident. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer service to our members, prospective members, and guests. Your...

  • Customer Service Representative

    2 weeks ago

    Stillwater, Minnesota, United States Planet Fitness - PF Baseline Fitness Full time

    Job SummaryThe Customer Service Representative will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.Key ResponsibilitiesProvide exceptional customer service to members, prospective members, and guests.Handle all front desk related activities,...

  • Customer Service Representative

    4 weeks ago

    Stillwater, Minnesota, United States Planet Fitness - PF Baseline Fitness Full time

    Job SummaryThe Customer Service Representative will be responsible for delivering exceptional member experiences at Planet Fitness - PF Baseline Fitness. This role involves providing top-notch customer service to members, prospective members, and guests, ensuring a positive and welcoming atmosphere at the club.Key ResponsibilitiesProvide exceptional customer...

  • Customer Service Representative

    6 days ago

    Stillwater, United States Planet Fitness Full time

    Job SummaryThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesCustomer Service Representative greets members, prospective members and guests, providing exceptional...

  • Retail Sales Associate

    1 month ago

    Stillwater, Minnesota, United States Menards Full time

    Join Menards as a Front End Team MemberWe are seeking a motivated and customer-focused individual to join our Front End Team as a Cashier and Customer Service Representative.Key Responsibilities:Provide exceptional customer service at the register and service deskAssist customers with loading their purchases and maintaining a clean and safe parking lotWork...

  • Administrative Support Specialist

    2 weeks ago

    Stillwater, United States Oklahoma State University Full time

    Job Summary:This role serves the LASSO Center in the Office of Student Success at Oklahoma State University. The position is responsible for managing the front desk, hiring and supervising student ambassadors, and maintaining employment records. The ideal candidate will have excellent communication and organizational skills.Key Responsibilities:- Manage the...

  • Guest Service Specialist

    2 months ago

    Stillwater, United States HealthPartners Full time

    Job DescriptionThe Guest Service Specialist ensures the efficient flow of 24-hour communications by processing calls through Lakeview Hospital and monitoring the alarms and security of the Curve Crest, Somerset, and Mahtomedi clinics while providing a professional and courteous service.This position greets and directs patients and visitors and continually...

  • Guest Service Specialist

    2 months ago

    Stillwater, United States HealthPartners Full time

    Job Description The Guest Service Specialist ensures the efficient flow of 24-hour communications by processing calls through Lakeview Hospital and monitoring the alarms and security of the Curve Crest, Somerset, and Mahtomedi clinics while providing a professional and courteous service. This position greets and directs patients and visitors and continually...

  • Patient Services Representative

    2 weeks ago

    Stillwater, Minnesota, United States Stillwater Medical Group Full time

    Job SummaryThis role serves as a patient assistant at the reception/checkout desk of the clinic, performing check-in, check-out, scheduling duties, and work queue processing, including insurance verification.Key ResponsibilitiesCoordinate patient appointmentsCheck in patients following Care Model Process guidelinesPerform related reception/scheduling duties...

  • Receptionist

    1 month ago

    Stillwater, Minnesota, United States Massage Envy Full time

    About the RoleWe're seeking a highly skilled and motivated Receptionist to join our team at Massage Envy Stillwater. As a key member of our front desk team, you will be responsible for providing exceptional customer service, promoting our services, and driving sales.Key ResponsibilitiesProvide outstanding customer service by greeting clients, scheduling...

  • Part Time Nabisco Merchandiser

    3 weeks ago

    Stillwater, United States Mondelez International Full time

    Job DescriptionJoin our Mission to Lead the Future of Snacking AT Mondelz InternationalPart Time Nabisco MerchandiserJoin our team of Part Time Nabisco Merchandiser and fulfill the merchandising needs of our customers through communication & relationship building, stocking store shelves, and maintaining or changing out displays. Become an ambassador of...

  • Early Morning Cleaning Associate

    3 weeks ago

    Stillwater, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Full Time Customer Experience Coordinator

    2 months ago

    Stillwater, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Full Time Customer Experience Coordinator

    4 weeks ago

    Stillwater, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Senior Pharmacy Operations Executive

    7 days ago

    Stillwater, United States SUPERVALU Full time

    Job Overview:The Vice President of Pharmacy Operations is a senior executive role responsible for the strategic and operational oversight of the pharmacy division. This position ensures the effective management of all pharmacy operations across 80 stores, central fill, and specialty pharmacy functions.The VP will drive growth, manage financial performance,...

  • Human Resources Director

    4 weeks ago

    Stillwater, Minnesota, United States UNFI Full time

    Job Title: Human Resources ManagerAt UNFI, we are seeking a highly skilled and experienced Human Resources Manager to join our team. As a key member of our HR department, you will be responsible for leading the HR function for a facility, providing functional HR expertise, and executing on key projects.Key Responsibilities:Lead the HR function for a...