Service Advisor
5 days ago
We are seeking a highly skilled Service Advisor to join our team at NorthStar Chevrolet West. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities:- Greet and Engage with Customers: Welcome customers promptly and establish a rapport to understand their needs and concerns.
- Vehicle Information and Symptom Reporting: Obtain accurate and detailed information about the customer's vehicle, including any symptoms or issues they are experiencing.
- Maintenance and Repair Recommendations: Determine and recommend necessary maintenance and repairs based on the vehicle's age, mileage, and history.
- Estimate Preparation and Communication: Prepare accurate and detailed estimates of labor and parts costs, and communicate these to customers in a clear and concise manner.
- Progress Updates and Follow-up: Regularly update customers on the status of their vehicle and ensure that all work is completed to their satisfaction.
- Invoice Verification and Explanation: Verify that the final invoice reconciles with the work performed and explain all completed work and charges to customers.
- Exceptional Customer Service Skills: Proven track record of achieving exceptional customer satisfaction and providing a high level of service.
- Industry Experience: Past experience as a Service Advisor, Assistant Lane Manager, or Service Consultant in the automotive industry.
- Energy and Integrity: Above-average energy level and a strong commitment to personal and professional integrity.
- Computer Skills: Proficiency in computer systems and a willingness to learn new programs.
At NorthStar Chevrolet West, we value our customers and strive to provide an exceptional experience. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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