Client Experience Representative
1 week ago
About the Role:
We're seeking a highly motivated and customer-focused individual to join our team as a Client Experience Representative. In this role, you will be responsible for providing exceptional customer service, promoting our wellness programs, and supporting the growth and retention of our client base.
Key Responsibilities:
- Provide outstanding customer service and ensure every client feels valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, and addressing questions
- Help grow and retain a client base through in-person and phone outreach
What We Offer:
- Competitive hourly rate of $18.50
- Bonuses and commissions
- Employer-paid healthcare, including medical, dental, and vision plans
- Matching 401(k) plan
- Paid time off for full-time and part-time employees
- Employee Assistance Program
- A flexible schedule for a better work-life balance
- In-depth product and service training
Requirements:
- Proven sales experience and proficiency in conversational sales techniques
- High school diploma or equivalent and previous retail experience (preferred)
- Critical thinking skills, excellent math and computer skills, and the ability to multitask
- Great people skills and the ability to establish positive relationships with clients
- An outgoing and persistent personality
- Supporters of total body care with a general knowledge of massage and skin care services
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