Gaming Operations Supervisor
2 weeks ago
POSITION SUMMARY:
The Gaming Operations Supervisor is responsible for fostering an engaging and dynamic atmosphere where exceptional service delivery is essential. This role involves overseeing the daily operations of Table Games, ensuring compliance with company policies and gaming regulations.
KEY RESPONSIBILITIES:
- Develops and maintains a vibrant environment that prioritizes service excellence.
- Warmly greets and acknowledges guests both on and off the gaming floor.
- Acts as the primary authority in the absence of the Shift Manager, ensuring all Table Games operations align with company standards.
- Facilitates and monitors table transactions, providing necessary validations in accordance with regulatory guidelines.
- Supervises dealers and oversees all activities related to table games.
- Reports any issues, disputes, or suspicious activities to management promptly.
- Ensures all documentation and transactions are accurate and completed efficiently.
- Adheres to State Lottery Regulations and internal control measures.
- Offers suggestions for enhancing service quality and operational efficiency.
- Performs additional duties as assigned by management.
QUALIFICATIONS:
- At least two (2) years of experience as a Table Games Dealer.
- A minimum of six (6) months in a supervisory role within gaming.
- Proficient in casino management software and gaming equipment.
- Strong skills in game protection and knowledge of gaming operations.
- Ability to communicate effectively in English, both verbally and in writing.
- Must obtain and maintain a license from the Maryland State Lottery Agency as required for all gaming establishment personnel.
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