Teller Supervisor

4 days ago


New Berlin, Wisconsin, United States Associated Banc-Corp Full time
Job Summary

We are seeking a highly skilled and experienced Teller Supervisor to join our team at Associated Banc-Corp. As a Teller Supervisor, you will be responsible for ensuring our customers receive efficient and friendly service, while also directing the day-to-day operational activities of the teller area.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to ensure a positive and memorable experience for every customer.
  • Teller Supervision: Direct the day-to-day operational activities of the teller area, including teller balancing, ordering cash, and scheduling teller staff.
  • Training and Development: Train and develop tellers on operational issues, policies, and procedures.
  • Coaching and Feedback: Provide regular coaching and feedback to tellers to ensure they are meeting performance expectations.
  • Branch Operations: Assist with branch operations, including cash vault balancing, ordering supplies, and completing daily and monthly reports.
  • Sales and Marketing: Identify opportunities to deepen customer relationships and participate in sales and marketing initiatives to promote bank products and services.
  • Security and Compliance: Maintain procedural proficiency in all products and services offered at the office, and ensure compliance with outside regulations and corporate Standard Operating Procedures.
Requirements
  • Education: High school or equivalent combination of education and experience.
  • Experience: 2-4 years of demonstrated customer service skills in a retail environment and computer experience.
Benefits

Associated Banc-Corp offers a comprehensive benefits package, including:

  • Retirement Savings: 401(k) and Pension plans.
  • Paid Time Off: Paid time off to volunteer in your community.
  • Diversity and Inclusion: Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
  • Professional Development: Competitive salaries with professional development and advancement opportunities.
  • Well-being Programs: Bonus benefits including well-being programs and incentives, parental leave, and employee stock purchase plan.
Compliance Statement

Associated Banc-Corp is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.



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