Client Support Specialist

1 week ago

Orlando, Florida, United States Internetwork Expert Inc Full time

Please note this is a passive posting and we are not actively recruiting at this time**Internetwork Expert Inc. is at the forefront of Accounts Payable (AP) Payments as a Service, pioneering an embedded payments approach for business transactions. We streamline the process for organizations to manage and receive B2B payments by integrating electronic payment solutions and cash flow enhancement tools directly into clients' accounts payable and procurement systems.

Our vision is to create an environment where finance leaders only need to determine 'what' to pay—Internetwork Expert Inc.'s software efficiently manages the 'how' and 'when'.

We are experiencing significant growth and are recognized as a leading innovator in the B2B Payments and Fintech sectors.

The company has successfully secured substantial investment and is supported by prominent investors who are also our customers and partners.

The Client Support Specialist is tasked with delivering exceptional customer experiences that set us apart by addressing inquiries, requests, and general customer communications in a professional and timely manner.

The ideal candidate will independently resolve most customer queries or, when necessary, serve as a liaison between the customer and various internal teams to address more complex issues.

This role operates in a dynamic environment and requires adaptability to changing circumstances. The perfect candidate will possess customer support experience within the financial sector and have a solid understanding of accounting principles. If you are passionate about ensuring customer satisfaction and success, you may be the right fit for this position.
Key Responsibilities:
- Drive the success of our clients through program management, customer service/support, and training.
- Develop a comprehensive understanding of accounts payable processes and associated challenges.
- Focus on customer needs and effectively communicate these to our team to enhance service delivery.
- Maintain awareness of clients' immediate, short, and long-term business requirements to protect, retain, and grow revenues.
- Relay customer needs and requests to product/sales teams.
- Cultivate and maintain a strong knowledge of Internetwork Expert Inc.'s solutions.
- Provide innovative solutions to customer challenges and opportunities.
- Resolve customer inquiries promptly.
- Facilitate the collection of necessary information and documents from customers to ensure successful program implementation.
- Educate clients on best practices and processes.
- Deliver product training and documentation to customers.
- Collaborate cross-functionally with other teams to ensure seamless resolution of inquiries.
- Build strong, positive relationships with our client base.
Desired Experience:
- Excellent written and verbal communication skills.
- Strong attention to detail.
- Goal-oriented and results-driven.
- Empathetic and accountable in all interactions.
- Ability to manage multiple tasks and stay organized while handling a pipeline of projects.
- Highly collaborative with clients and internal partners to achieve business objectives.
- Natural relationship-building skills, developing both internal and external connections.
- Effective time management and prioritization skills.
- Ability to anticipate client needs and develop timely plans to address them.
- Proficiency in Microsoft Office Suite.

Qualifications:
- Bachelor's degree in business or marketing/communications.
- Equivalent work experience preferred.
- 2 to 4 years of experience in technology-related business or customer contact roles preferred.
- Knowledge of banking and payment-related products is advantageous.
- Familiarity with Zendesk is preferred.

Why You'll Appreciate Working at Internetwork Expert Inc:

Culture:
We are a humble, client-first team focused on collaborative, data-driven success.

Speed:
We embrace rapid movement, welcome new ideas, and provide opportunities to push your limits.

Growth:
We are expanding into new markets, launching innovative services, and building a world-class organization.

What We Offer:
- The opportunity to work in a fast-paced startup environment with experienced industry leaders.
- An environment where you can explore the latest technologies and make a tangible impact.
- Employee engagement initiatives, including virtual team-building activities and team lunches.
- Competitive salary and stock options.
- Comprehensive medical, dental, and vision benefits.
- Unlimited vacation policy.

Please note this position may evolve into a hybrid role.

Compensation:
$40,000 - $48,000 base.

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