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Client Support Specialist

2 months ago

Orlando, Florida, United States Brave USA Full time
Company Overview

Brave Health is dedicated to enhancing access to high-quality, affordable care for individuals facing behavioral health challenges. We leverage technology to remove obstacles and broaden access to exceptional mental health and substance use disorder treatment.

Through our telehealth services, we connect with those in need, providing support when and where it is most required. As a community-focused startup, our mission is to ensure that quality mental health services are available to everyone.

Position Summary

We are currently in search of a full-time Patient Concierge Specialist to work remotely during either the 10am-7pm or 11am-8pm ET shifts. All necessary equipment will be supplied.

Key Responsibilities:
  • Drive patient engagement by managing inbound communications from both prospective and existing patients.
  • Provide education to patients regarding the various services offered by Brave Health.
  • Handle a high volume of inquiries through phone calls, text messages, voicemails, and emails related to appointment scheduling and administrative tasks.
  • Assist patients in completing pre-appointment documentation accurately.
  • Ensure the confidentiality and privacy of all patient records.
  • Optimize provider schedules by scheduling and rescheduling appointments as necessary.
  • Resolve inquiries and fulfill requests by clarifying information, researching alternatives, and implementing solutions; escalate unresolved issues as needed.
Additional Responsibilities:
  • Respond to incoming calls and messages from patients and clinicians.
  • Manage voicemails and emails effectively.
  • Accurately register and maintain patient records by collecting, documenting, and updating demographic and insurance details.
  • Schedule appointments for new patient assessments, medication management, and intake processes.
  • Verify patient insurance to confirm eligibility for services.
  • Assist patients with minor inquiries and troubleshooting to facilitate a smooth virtual care experience.
  • Provide administrative support throughout the patient journey as needed.
  • Coordinate with other departments and teams as required.
  • Support outreach efforts under the guidance of supervisors.
  • Perform other duties as assigned.
Qualifications:
  • A minimum of 3 years in a full-time, patient-facing role within a healthcare environment, with call center experience preferred.
  • Experience managing patient accounts in a healthcare setting.
  • Strong verbal and written communication skills to interact effectively with patients and staff.
  • Exceptional attention to detail.
  • Ability to maintain a calm and professional demeanor in all interactions.
  • Comfortable adapting to changing demands.
  • Familiarity with Google applications and electronic health record systems.
  • Spanish-speaking candidates are preferred.
  • Eligibility to work in the United States without the need for visa sponsorship.

Brave Health values diversity and is proud of our inclusive team that serves a wide range of patients. We are an equal opportunity employer and welcome applicants from all backgrounds and life experiences.