Director, Business Development and Operations

2 days ago


Reston, Virginia, United States Tbwa ChiatDay Inc Full time
About the Role

We are seeking a seasoned and experienced Director, Opportunities and Growth to join our team at Tbwa Chiat/Day Inc. As a key member of our organization, you will be responsible for overseeing our proposal request process and ensuring that all proposal requests are handled efficiently and effectively.

This role requires a strategic thinker with excellent organizational skills and a deep understanding of business development and operations. You will be responsible for ensuring that our clients receive world-class customer service and that our internal systems are accurate and being followed.

Key Responsibilities
  • Proposal Management: Provide oversight over all incoming opportunities to all current and future operating businesses to ensure that clients are receiving world-class customer service and that internal systems are accurate and being followed.
  • Due Date Management: Ensure that either the proposal due date has been communicated with the client or the client knows what is needed from them to establish it.
  • Critical Path Management: Identify proposal-related issues and address them well in advance of the due date.
  • Quality Control: Perform quality control to ensure proposal due dates are met.
  • Prequalification Process: Ensure the prequalification process is being followed.
  • Salesforce Opportunity Creation: Perform Salesforce opportunity creation quality control.
  • Business Development and Operations: Update and educate business development and estimating team members on SOPs and SOP changes.
  • Proposal Workflow: Perform quality control on the proposal workflow being followed by the entire team.
  • Turnkey Process: Perform quality control on the turnkey process and take ownership over the turnkey SOP.
  • Process Improvement: Work closely with the business development team to identify process issues and situations where customer service is lacking to produce solutions.
  • Collaboration: Collaborate with the owner to recommend and implement process changes.
  • Database Management: Create a database of opportunities where issues were located, close all of them out, and use this data to learn going forward.
  • Communication: Communicate issues to managers and meet with managers and team members to discuss these issues.
  • Training and Development: Train team members and drive a culture of providing world-class customer service.
Required Qualifications
  • Experience: Minimum of 5 years of experience in the AEC industry.
  • Sense of Urgency: Must have a sense of urgency when working with clients.
  • Customer Service: Customer service driven.
  • Attention to Detail: Strong attention to detail.
  • SOP Development: Experience in drafting, implementing, and training on SOPs.
  • Business Growth: Experience with helping grow/scale a business (preferred).
What We Offer
  • Competitive Salary: Competitive salary rate plus bonuses.
  • Benefits: PTO & Holiday Pay, Family Planning Leave, 401K with Company Match.
  • Company Resources: Company phone and laptop.

Tbwa Chiat/Day Inc is an Equal Opportunity Employer and makes hiring decisions solely on the basis of merit.



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