Director, Business Development and Operations
2 days ago
We are seeking a seasoned and experienced Director, Opportunities and Growth to join our team at Tbwa Chiat/Day Inc. As a key member of our organization, you will be responsible for overseeing our proposal request process and ensuring that all proposal requests are handled efficiently and effectively.
This role requires a strategic thinker with excellent organizational skills and a deep understanding of business development and operations. You will be responsible for ensuring that our clients receive world-class customer service and that our internal systems are accurate and being followed.
Key Responsibilities- Proposal Management: Provide oversight over all incoming opportunities to all current and future operating businesses to ensure that clients are receiving world-class customer service and that internal systems are accurate and being followed.
- Due Date Management: Ensure that either the proposal due date has been communicated with the client or the client knows what is needed from them to establish it.
- Critical Path Management: Identify proposal-related issues and address them well in advance of the due date.
- Quality Control: Perform quality control to ensure proposal due dates are met.
- Prequalification Process: Ensure the prequalification process is being followed.
- Salesforce Opportunity Creation: Perform Salesforce opportunity creation quality control.
- Business Development and Operations: Update and educate business development and estimating team members on SOPs and SOP changes.
- Proposal Workflow: Perform quality control on the proposal workflow being followed by the entire team.
- Turnkey Process: Perform quality control on the turnkey process and take ownership over the turnkey SOP.
- Process Improvement: Work closely with the business development team to identify process issues and situations where customer service is lacking to produce solutions.
- Collaboration: Collaborate with the owner to recommend and implement process changes.
- Database Management: Create a database of opportunities where issues were located, close all of them out, and use this data to learn going forward.
- Communication: Communicate issues to managers and meet with managers and team members to discuss these issues.
- Training and Development: Train team members and drive a culture of providing world-class customer service.
- Experience: Minimum of 5 years of experience in the AEC industry.
- Sense of Urgency: Must have a sense of urgency when working with clients.
- Customer Service: Customer service driven.
- Attention to Detail: Strong attention to detail.
- SOP Development: Experience in drafting, implementing, and training on SOPs.
- Business Growth: Experience with helping grow/scale a business (preferred).
- Competitive Salary: Competitive salary rate plus bonuses.
- Benefits: PTO & Holiday Pay, Family Planning Leave, 401K with Company Match.
- Company Resources: Company phone and laptop.
Tbwa Chiat/Day Inc is an Equal Opportunity Employer and makes hiring decisions solely on the basis of merit.
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