Service Desk Coordinator

4 weeks ago


Temecula, California, United States Paul Mitchell Schools Full time
Job Description

Paul Mitchell The School Temecula is seeking a qualified Service Desk Coordinator to support our team Our uniquely wonderful learning environment attracts the most qualified staff members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as charitable fundraising, monthly team training, student clubs and activities, fashion shows, photo shoots, and special events.

Service Desk Coordinator Role

The Service Desk Coordinator is a professional with sales and service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

Key Responsibilities

  • Provide exceptional customer service to guests, prospective Future Professionals, and all other school guests
  • Act as a guest service mentor to the Future Professionals
  • Follow all service desk systems to guide and support a smooth guest service flow in the clinic classroom
  • Utilize basic computer software and telephone skills to effectively communicate with guests

Requirements

  • Previous sales experience
  • Guest service experience
  • Excellent organization, coaching, and communication skills
  • Skills in supervision, teamwork, documentation, and return on investment
  • Solid work history with verifiable references
  • Passion for the beauty industry
  • Honesty and professionalism
  • Previous cash management and balancing cash drawers
  • Inventory control and product management experience
  • Experience in handling phone systems

Paul Mitchell The School Temecula is an equal opportunity employer.

Notice of Non-Discrimination

Paul Mitchell The School Temecula does not discriminate on the basis of protected class status, including sex and prohibits sex discrimination in any education program or activity that it operates as required by Title IX and its regulations, including in admission and employment.

Inquiries about Title IX may be referred to the School's Title IX Coordinator, the U.S. Department of Civil Rights, or both.

The School's Title IX Coordinator is:

Donna Shimamura

Paul Mitchell The School Temecula is committed to providing a safe and inclusive environment for all students and employees.

The School's Campus Crime and Security Report, also known as the Annual Security Report, includes information like the three previous years of crime statistics; certain safety and security policies; and how the School provides timely warnings about Clery crimes that pose an immediate threat to students and employees.

The report is available at https://paul-mitchell-schools-website-lightsail.s3.amazonaws.com/uploads/sites/160/Temecula-Campus-Safety-and-Security-Policy-09-24.pdf. A paper copy is available upon request.

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