Wine Club Operations Coordinator

4 weeks ago


Temecula, California, United States Carter Hospitality Group Full time
Job Overview

Carter Hospitality Group is seeking a highly organized and detail-oriented Wine Club Operations Coordinator to support the success of our wine clubs at South Coast Winery Resort & Club, Carter Estate Winery & Resort, and Carter Creek Winery & Resort.

Key Responsibilities
  • Develop and produce wine club mailings and newsletters to engage members and promote our wine clubs.
  • Provide exceptional customer service by answering phone calls and responding to inquiries in a courteous and professional manner.
  • Assist with wine shipping and logistics to ensure timely delivery to members.
  • Contribute to membership retention efforts by analyzing data and developing strategies to improve member satisfaction.
  • Manage and maintain accurate records of wine club members, including their preferences and communication history.
  • Support the tasting room and hospitality teams by providing information, conducting tours, and handling routine transactions.
  • Perform other duties as assigned by the manager to ensure the smooth operation of the wine clubs.
Requirements
  • Previous experience as an administrative assistant or in a related field.
  • Excellent communication and organizational skills.
  • Ability to multitask and meet deadlines in a fast-paced environment.
  • Proficiency in Microsoft Office and other software applications.

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