Chief People Strategy Officer

1 week ago

Worcester, Massachusetts, United States Family Health Center Full time
Job Overview

Position Summary:

The Chief Workforce Officer serves as a pivotal leader dedicated to enhancing the overall workforce, cultivating a positive culture, and improving the employee experience while managing essential HR functions. This role is crucial in ensuring that the organization possesses the necessary skills, culture, and HR framework to achieve its business objectives both now and in the future. The CWO adopts a forward-thinking approach to workforce planning and talent management, acting as a vital contributor to the organization's success, competitiveness, and resilience.

Key Responsibilities:

  1. Commitment to Community Health: Dedication to delivering healthcare services to families in underserved areas.
  2. Innovative Service Delivery: Openness to developing new methods for health service provision.
  3. Confidentiality: Ability to handle sensitive information with the utmost discretion.
  4. Effective Communication: Strong oral and written communication skills to engage with patients, families, colleagues, healthcare professionals, and regulatory bodies.
  5. Bilingual Skills: Proficiency in English and another language relevant to the patient demographic is preferred.
  6. Independent Functioning: Capability to work autonomously with minimal oversight while effectively planning and executing necessary tasks.
  7. Resource Awareness: Knowledge of available resources within the health center to meet patient needs.
  8. Cost-Conscious Care: Commitment to providing healthcare that is efficient, effective, patient-centered, and culturally competent.
  9. Compliance: Adherence to HIPAA policies and procedures regarding personal health information.

Program-Specific Responsibilities:

  1. Strategic Workforce Planning:
    • Forecasting future talent and skills requirements.
    • Developing workforce and talent acquisition strategies.
    • Preparing for changes in industry and labor market dynamics.
  2. Talent Management:
    • Overseeing recruitment, onboarding, and professional development.
    • Implementing strategies for employee retention.
    • Enhancing performance management systems.
    • Leadership development and succession planning.
  3. Employee Experience:
    • Creating an engaging, inclusive, and positive workplace culture.
    • Encouraging collaboration, innovation, and employee well-being.
    • Improving overall employee satisfaction and productivity.
  4. People Operations:
    • Managing HR teams and policies/programs.
    • Ensuring compliance with legal and regulatory standards.
    • Developing HR workflows, systems, and analytics.
  5. Digital and Operational Transformation:
    • Designing human capital management capabilities within ERP systems.
    • Creating employee self-service experiences in ERP.
    • Collaborating on the selection and deployment of enterprise resource planning platforms.

Essential Skills:

  1. Strategic Vision: Ability to align workforce strategy with organizational goals and anticipate future trends.
  2. Analytical Skills: Proficiency in data analysis and modeling to forecast talent needs and provide workforce insights.
  3. Communication and Influence: Exceptional verbal and written communication skills to convey ideas and collaborate effectively.
  4. Leadership: Strong leadership capabilities to manage teams and drive change initiatives.
  5. Talent Management Expertise: In-depth knowledge of recruiting, onboarding, performance management, and talent development.
  6. Technical Proficiency: Basic skills in software applications such as Word, Excel, and Outlook.

Qualifications:

To be considered for this position, candidates must meet one of the following educational and experiential combinations:

  • Bachelor's degree in a relevant field such as human resources, business administration, or organizational development.
  • 5+ years of experience in HR, workforce strategy, or organizational planning.
  • Leadership experience in overseeing HR teams and managing organizational change.
  • Hands-on experience with HR operations, including policies and systems.
  • Advisory experience to executives on strategic workforce planning and people management.
  • Strong analytical and problem-solving abilities.
  • Excellent communication skills with the ability to convey complex concepts.

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