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Customer Success Manager

2 months ago

Remote, Oregon, United States Egnyte Full time

About the Role

We are seeking a seasoned professional to lead our Customer Success team in the Financial Services sector. As a Manager of Customer Success, you will be responsible for driving engagement with our top financial clients, developing strategic relationships with key accounts, and overseeing a team of Customer Success Managers focused on the financial sector.

Key Responsibilities

  • Develop and execute customer success strategies to drive adoption and retention of our products
  • Build and maintain strong relationships with key financial clients and stakeholders
  • Lead a team of Customer Success Managers to ensure seamless delivery of customer success initiatives
  • Collaborate with cross-functional teams to identify and address customer needs and pain points

Requirements

  • 8+ years of experience in managing customer relationships in the financial industry
  • 5+ years of experience in consulting or customer success roles in software solutions
  • Proven track record of leading high-performing teams and driving business growth
  • Strong executive presence and excellent communication skills

What We Offer

  • Competitive salaries and comprehensive benefits package
  • Opportunity to work with a leading company in the financial services industry
  • Collaborative and dynamic work environment
  • Professional development opportunities to enhance your skills and career

About Egnyte

Egnyte is a secure multi-cloud platform that helps organizations protect and collaborate on their most valuable content. With a focus on data security, compliance, and productivity, Egnyte has become a trusted partner for thousands of organizations worldwide.

Our Commitment to Diversity, Equity, and Inclusion

We value diversity and inclusion in our workplace and strive to create a welcoming environment for all employees. Our global employee communities support representation and inclusion across our diverse workforce, making Egnyte a great place to work and thrive.